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Summary
About the Role
About You
- 5+ years of experience with Enterprise IT systems in a system admin role.
- Ability to work in a Kanban style environment and manage tasks effectively.
- Ability to create and maintain documentation from an ITSM perspective.
- Certification in Okta or Microsoft / Intune.
- Ability to train and mentor IT Support staff on ITSM practices.
UserTesting helps organizations create exceptional customer experiences by making it easy to gather fast, human insights at scale. With the industry’s most powerful participant network, AI-powered analysis, and expert services, we help teams validate ideas, optimize experiences, and build customer-centric products—faster and with confidence. From early concepts to live launches, UserTesting puts real human feedback at the heart of every decision. Whether you’re in research, product, design, marketing, or CX, our flexible platform supports moderated and unmoderated tests, live interviews, surveys, usability studies, card sorts, and more—all in one place. Trusted by 3,000+ companies—including 75 of the Fortune 100—UserTesting delivers an average 6x ROI by helping teams reduce risk, accelerate time to market, and exceed customer expectations.