Senior Manager - Digital Operations & Innovation (BPaaS/BPO), Insurance Sector
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Summary
About the Role
About You
- 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry.
- 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations.
- 5+ years managing third party advisors.
- 5+ years of leadership experience in defining global resource/coverage mixes and plans.
- Bachelor's degree or equivalent professional experience.
- Ability to travel up to 50% on average.
- Master's degree in computer science, information systems, or other technology-related field.
- 5+ years' experience managing global service delivery from multiple centers.
- 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other).
- 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.).
- 8+ years' experience presenting to clients or other decision makers.
Benefits
- Competitive salary range of $167k–$307.5k.
- Eligibility to participate in a discretionary annual incentive program based on performance.
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