About the Role

As a Senior Manager - Service, you will manage Field Service Engineers and Service Specialists, oversee daily service scheduling, and ensure effective execution of service activities. You will provide operational leadership and technical guidance for installation, commissioning, maintenance, troubleshooting, and aftermarket service activities, while maintaining strong relationships with customers to ensure high levels of satisfaction.

About You

Required:

7+ years of experience in a technical service or field service environment.
Strong knowledge of industrial automation and finishing equipment.
Experience supporting equipment at customer manufacturing facilities.
Strong troubleshooting skills.
Strong verbal and written communication ability.
Strong organizational and time management skills.
Proficient with Microsoft Office (Word, Excel, PowerPoint).
Valid driver’s license and ability to travel.

Preferred:

Experience with Dürr Automotive equipment and installations.
Salesforce Service Cloud.
Knowledge of Dürr parts and systems.
SAP experience.
Automotive manufacturing experience.
Previous leadership or supervisory experience.

Dürr Systems AG is part of the Dürr Group, one of the worldwide leading machinery and plant manufacturers with distinctive expertise in the fields of automation, digitalization and energy efficiency. Dürr Systems AG comprises three of the Dürr Group's five business units and supplies high-quality products and systems for vehicle painting and final assembly, assembly and testing systems for medical products, as well as exhaust air purification systems, noise insulation systems and battery electrode coating systems. Privacy policy: https://www.durr.com/en/data-protection Imprint: https://www.durr.com/en/imprint

Senior Manager - Service

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Summary

About the Role

About You