About the Role

As a Senior Manager, Incident Management, you will oversee a strategic managed services partner for incident command and resolution, ensuring compliance with SLAs and policies. You will create measurable business value by protecting client trust, reducing operational risk, and ensuring regulatory-grade resilience. Your responsibilities include defining incident management policies, managing vendor performance, leading major incident responses, and establishing metrics for continuous improvement.

About You

Required:

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
10+ years in technology operations, service management, or site reliability/production support; 5+ years leading incident management or service operations teams.
Demonstrated leadership of major incident response for high-impact events in complex, regulated environments.
Strong hands-on experience using and governing ServiceNow ITSM and Atlassian Jira.
Deep knowledge of ITIL v3/v4 practices; ITIL certification preferred.
Proven vendor management experience, including performance governance and service improvement plans.
Excellent written and verbal communication skills.
Strong analytical skills with a data-driven approach to metrics.

Preferred:

Experience in financial services or other highly regulated industries.
Advanced degree or relevant certifications.

T. Rowe Price is a premiere global asset management organization, actively investing in opportunities to help people thrive in an evolving world. Headquartered in Baltimore, Maryland, we provide a broad range of investment solutions across equity, fixed income, and multi-asset capabilities for clients around the world—from individuals to advisors to institutions to retirement plan sponsors. Our active, independent investing approach has guided how we do business for more than 85 years. Our professionals have diverse perspectives, but are united behind a commitment to rigorous research. They collaborate to identify market risks and opportunities that can give clients sharper insights and an investment edge. We maintain a long-term view, aiming to deliver consistently strong performance in up and down markets. Our clients—and their success—are our singular focus. That’s why we build deep, meaningful partnerships, matching client goals with our expertise. By understanding clients’ needs and delivering timely, actionable insights and solutions, we can help them navigate change and achieve better outcomes. Guidelines: www.troweprice.com/social T. Rowe Price and our associates do not recommend or offer investment opportunities in any financial instrument (e.g., stocks, funds, cryptocurrency, etc.) via social media or messaging platforms. Intended for US audiences only. Download a prospectus for any T. Rowe Price mutual fund or ETF, which includes investment objectives, risks, fees, expenses, and other information that you should read and consider carefully before investing: https://trowe.com/3sqwKtL Please remember that investing involves risk, including possible loss of principal and past performance cannot guarantee future results. T. Rowe Price Investment Services, Inc., registered broker-dealer and distributor, T. Rowe Price Mutual Funds and ETFs. 3212929

Senior Manager, Incident Management

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About the Role

About You

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