Okay, I've searched for Senior Manager roles in IT infrastructure located in Louisville, KY. You have specified 5+ years of experience in IT support, including Azure and Microsoft 365, and you're looking for full-time positions. I found 87 relevant positions for you to consider.

Sure. Here's the analysis:

Job Analysis:

The Senior Manager, IT Infrastructure at The Phia Group is fundamentally hired to ensure optimal IT service delivery and support for both internal and external stakeholders while managing enterprise-level infrastructure. The primary responsibilities center on overseeing the administration, maintenance, and troubleshooting of hardware and software systems, including servers, networks, and cloud solutions within a fast-paced, ever-evolving healthcare consulting environment. The need for cross-functional coordination will likely manifest as this role interfaces with various departments to understand their technology needs, build trusted relationships, and prioritize IT initiatives based on organizational goals. Critical skills include advanced technical knowledge, particularly in Windows Server environments, networking, and ITSM tools, complemented by strong soft skills like communication and problem-solving. Candidates will confront challenges such as navigating complex IT issues in a zero-trust environment while also mentoring junior team members. Success within the first 6-12 months may be characterized by streamlined IT processes, increased user satisfaction, and effective support for compliance and security measures.

Company Analysis:

The Phia Group operates within the healthcare consulting sector, providing cost containment and technology-driven solutions, which positions it as a critical player against rising healthcare costs. As a company recognized as one of USA Today's top workplaces for 2024, the culture appears to emphasize inclusivity, employee engagement, and continuous improvement. This environment fosters innovation and adaptability, key traits necessary for the Senior Manager, IT Infrastructure role. Given the emphasis on supportive leadership and growth, employees are likely to find opportunities for professional development and career advancement, which aligns well for those looking to expand their IT skills. The role will have significant visibility, as effective technology support is vital to achieving organizational objectives. Positioning this role as both a technical lead and a trusted advisor suggests that it is central to enabling the organization’s mission of delivering affordable healthcare solutions while ensuring an inclusive work environment.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complicated IT problem under time constraints. What was the issue and how did you approach it?
• Describe a situation where you had to build a relationship with a business stakeholder. What strategies did you use to gain their trust?
• Can you discuss an instance where you had to guide a junior team member or helpdesk technician? What was the outcome?
• In your experience, what are some key metrics to consider when monitoring IT service performance?
• How would you approach troubleshooting networking issues in a multi-site environment?
• Describe your experience with enterprise-level ITSM platforms. How have they improved your support processes?
• Can you walk us through your methodology for ensuring compliance with security frameworks like HIPAA or ISO27001?
• Imagine you are faced with a major network outage that affects multiple users. How would you prioritize response efforts?
• If our MDR endpoint solution reports potentially compromised endpoints, what steps would you take to investigate and remediate the issue?
• Why are you interested in working at The Phia Group specifically, and how do you see yourself contributing to our mission?
• How do your values and work style align with our company culture that emphasizes diversity and inclusivity?
• What attracted you to the healthcare consulting industry, and how do you think your skills can make a difference here?
• What specific questions do you have about our IT team structure and how this role collaborates across departments?
• What tools and strategies do you find most effective for managing IT support documentation and knowledge sharing?
• How do you keep your technical skills updated in such a rapidly changing field?