Senior Manager of Customer Operations
Epicora day ago
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OnsiteFull-timeDirector
Summary
Epicor is seeking a Senior Manager of Customer Operations to lead their teams and processes that shape the customer journey end-to-end in Austin, TX.
About the Role
As the Senior Manager of Customer Operations, you will champion operational excellence, strengthen customer partnerships, and ensure high-quality service in support interactions. Your responsibilities include leading a Business Operations team, managing customer escalations, designing customer service strategies, monitoring operational KPIs, and collaborating with various departments to enhance customer satisfaction.
About You
Required:
- 7+ years of experience in business operations, customer operations, customer success, or support leadership roles.
- Experience leading teams of 10+ people with a strong ability to hire, develop, mentor, and retain high-performing teams.
- Strong understanding of quote-to-cash processes and billing operations.
Preferred:
- Experience with Salesforce, Zendesk, or similar CRM and ticketing platforms.
- Background in revenue operations or operational systems optimization.
- Experience implementing process improvements or AI-driven solutions in a customer-facing organization.
Benefits
- Comprehensive health and wellness benefits.
- Opportunities for mentorship and continuing education.
- Free LinkedIn Learning licenses for personal development.
- Geographically specific education support programs.
- Inclusive workplace fostering innovation.
- Work-life balance policies encouraging time off.
- Comprehensive support for international relocations.
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.
Austin, TX