Senior Manager Professional Services
Invicti2 days ago
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OnsiteFull-timeSenior
Summary
Invicti is seeking a Senior Manager Professional Services to lead their Professional Services function in Austin, TX. The role focuses on driving measurable outcomes, improving customer retention, and scaling services profitably.
About the Role
As the Senior Manager, Professional Services, you will own the end-to-end Professional Services function, from onboarding and implementation to ongoing technical engagement and partner-led delivery. You will work closely with Security and IT teams, develop expertise in Invicti's products, and translate customer insights into actionable feedback for various teams. This role is revenue-impacting, requiring you to improve implementation quality, increase expansion opportunities, and build a scalable operating model.
About You
Required:
- Senior leader with experience owning Professional Services, Technical Success, or Customer Outcomes in a SaaS company.
- Strong commercial instinct, comfortable owning revenue-adjacent metrics.
- Deep technical credibility in AppSec / DevSecOps / platform software.
Preferred:
- Proven experience scaling services profitably.
- Experience driving attach rates and building partner-delivered services motions.
- Ability to operate in ambiguity and lead simultaneously.
Benefits
- 100% coverage of employee health care, vision, and dental premiums.
- 16-week paid parental leave for birthing parents; 4-week paid leave for non-birthing parents.
- 401(k) Savings Plan with 50% company match up to 6%.
- Hybrid flexible schedule and discretionary time off.
- Quarterly Thrive-Wellness Days for company-wide breaks.
- 5 days of paid time off for volunteer activities.
- Learning & Development budget for professional growth.
Invicti
Invicti is transforming the way web applications are secured. An AppSec leader for more than 15 years, Invicti enables organizations in every industry to continuously scan and secure all of their web applications and APIs at the speed of innovation. Invicti provides a comprehensive view of an organization’s entire web application portfolio, and powerful automation and integrations enable customers to achieve broad coverage of even thousands of applications. Invicti is headquartered in Austin, Texas, and serves more than 3,500 organizations of all sizes all over the world.
Austin, TX