Okay, I've searched for Senior Manager roles in Technology Consulting with a focus on SAP and Operations Service Delivery in Birmingham, AL. Your criteria show you have over 10 years of experience, and I found 27 suitable positions available with a salary of at least $150,000. Would you like to explore these positions?

Sure. Here's the analysis:

Job Analysis:

The role of Senior Manager in the US Technology Consulting for Managed Services at EY is fundamentally centered on the seamless operation and support of SAP technology solutions within a dynamic and complex client environment. The core responsibilities encompass delivering quality support, managing client relationships, and overseeing global teams, all while driving continuous improvement in the service delivery process. This position demands an adept individual who can not only resolve issues but also enhance operational efficiencies through innovative practices and automation. Qualifying attributes reflect the need for advanced expertise in SAP, especially with S/4Hana and RISE, along with strong leadership qualities, as the candidate will be required to mentor team members and engage in business development initiatives. Problem-solving in this role will likely be multifaceted, requiring analytical capabilities and emotional agility to navigate challenges in a fast-paced environment. The performance of the candidate will indirectly be measured by their ability to meet service level agreements and contribute to revenue growth, thereby defining success through both qualitative contributions and quantifiable results.

Company Analysis:

EY positions itself as a leader in the professional services landscape, focusing on building trust and providing innovative solutions powered by technology and data. Within this context, the culture is undoubtedly collaborative, highly adaptive, and geared towards continuous learning and improvement. This aligns closely with the expectations for the Senior Manager role, which involves navigating complex stakeholder landscapes and driving team-driven and customer-focused results. Given EY's global reach and emphasis on interconnected teams, the role is likely situated in a cross-functional context where collaboration with various departments is essential. The company's expansive growth goals and commitment to creating new value suggest that this hire is strategic in enhancing their Managed Services capabilities, aiming to not only retain but also expand their market presence. Hence, a candidate who embodies the proactive and adaptable ethos of EY will find a supportive environment fostering professional growth and opportunities to shape impactful solutions.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a difficult client relationship. How did you approach the situation?
• Describe a challenging SAP project you have managed. What were the key hurdles, and how did you overcome them?
• Can you provide an example of an instance where you improved a support service process? What was the outcome?
• Share an experience where you implemented automation to enhance operational efficiency. What was the impact?
• How would you handle a situation where service delivery did not meet the established SLAs?
• What strategies would you employ to build relationships with external clients in the context of managed services?
• How do you prioritize tasks when managing multiple SAP projects simultaneously?
• Imagine you are leading a global team that is facing communication challenges. What steps would you take to improve collaboration?
• If you encountered resistance from stakeholders while implementing a new process, how would you navigate that situation?
• Why are you interested in joining EY specifically and what attracts you to this role?
• What do you think sets EY's Managed Services apart from other companies in the industry?
• In your opinion, how does the role of Senior Manager align with EY's mission to build a better working world?
• What questions do you have about the team dynamics and the culture within the Technology Consulting division at EY?
• How do you see yourself contributing to EY's goals around continuous improvement and innovation in technology service delivery?
• Can you discuss your understanding of ITIL processes and how they will influence your performance in this role?