Okay, I've searched for Senior Manager roles in technology consulting with a focus on SAP operations across the US. These positions require 8+ years of experience and familiarity with ITIL processes. I found 245 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of Sr. Manager in EY's Technology Consulting, specifically within the SAP Operations & Service Delivery framework, focuses on seamless technology solutions and transformative client experiences. The fundamental purpose of this position is to ensure the effective operation and support of technology projects, particularly those related to SAP systems like S/4HANA. This entails overseeing the delivery of application management services, providing customer support, maintaining key business processes, and driving continuous improvement initiatives. Given that EY operates on a global scale, the candidate will be responsible for managing diverse teams, liaising with clients, and fostering lasting relationships while navigating complex projects across different geographies. Core responsibilities include enhancing client engagement through effective governance meetings, spearheading business development efforts, and ensuring adherence to service levels. Success in this role is characterized by the candidate's ability to deliver consistent quality support, demonstrate strong analytical and problem-solving skills, and contribute to the growth and standardization of EY's managed services capabilities. In essence, the Sr. Manager is not only a technical expert, but also a strategic leader who fosters collaboration and drives business outcomes through innovative technology solutions.

Company Analysis:

EY positions itself as a leader in the global professional services sector, aiming to create significant value for clients and society by leveraging advanced technologies, data analytics, and vast industry expertise. The company is known for its commitment to quality and innovation, making it a vital player in the transformation of businesses through technology consulting. In terms of culture, EY promotes collaboration, inclusivity, and continuous learning, appealing to individuals who thrive in dynamic environments and are eager to tackle complex challenges. As the Company's mission emphasizes building trust in the capital markets and contributing to the betterment of society, this role requires a strong alignment with EY's values of integrity, innovation, and excellence. The Sr. Manager will find themselves embedded within a larger team that emphasizes teamwork, diversity, and proactive engagement, likely collaborating with various departments which can enhance their visibility and impact within the organization. In a strategic context, this position is crucial not only for maintaining operational excellence but also for enabling EY to expand its managed services capabilities in a competitive market, thus aligning individual success with the firm’s broader growth objectives.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Question: Can you describe a challenging situation you faced during a technology project and how you resolved it?
• Behavioral Question: Tell me about a time when you had to mentor a team member who was struggling. What approach did you take?
• Behavioral Question: Share an example of a successful relationship you built with a client and how it impacted the project outcome.
• Behavioral Question: Describe a scenario where you had to make a tough decision with limited information. What steps did you take?
• Technical Question: How would you approach troubleshooting an issue in an SAP S/4HANA implementation?
• Technical Question: Can you discuss your experience with ITIL processes, particularly in managing incidents and service requests?
• Technical Question: What methods do you utilize to monitor contract financials and ensure profitability in a managed services environment?
• Technical Question: Explain how you would implement a new automation tool within a technology support team.
• Situational Question: Imagine a client expresses dissatisfaction with the level of support they are receiving. How would you address and resolve their concerns?
• Situational Question: If you were tasked with leading an offshore team across different time zones, how would you manage communication and workflow?
• Company Fit Question: What attracted you specifically to EY and how do you see yourself contributing to its mission?
• Company Fit Question: How do EY’s values resonate with your own professional ethos?
• Question for the Interviewer: Can you describe the current team dynamics in the Technology Operations Managed Services team?
• Question for the Interviewer: What are the biggest challenges facing this team right now, and how can this role help address them?
• Question for the Interviewer: How does EY support ongoing professional development and career progression within the firm?