Okay, I've searched for Senior Manager roles in Technology Consulting focused on SAP Operations and Service Delivery in Southfield, MI. This includes positions for candidates with 8-10 years of experience in managing SAP delivery teams and application management. I found 37 positions matching your criteria that also offer a comprehensive benefits package including 401(k). You can review the listings now.

Sure. Here's the analysis:

Job Analysis:

The Sr. Manager of Technology Consulting in EY's Managed Services sector is fundamentally tasked with ensuring seamless operation and support for complex SAP technology solutions. This role is pivotal as it not only involves resolving issues that impact core business processes but also leading global teams, fostering positive client relations, and driving strategies for continuous improvement and automation. Candidates are expected to manage delivery efficiently, which includes working with SAP ERP systems and adhering to ITIL processes, while also developing business and nurturing client relationships. Success in this role moves beyond just technical proficiency; it requires strong leadership and critical thinking skills, as candidates will frequently navigate challenges that require decisive problem-solving and the ability to manage multiple stakeholders. Additionally, the ability to embody a proactive, adaptive mindset while maintaining a focus on achieving key performance indicators (KPIs) is essential, as performance will be measured through service delivery excellence and client satisfaction within the first year.

Company Analysis:

EY operates in an expansive global consulting landscape and is recognized for its role in shaping the future of business through innovation and technology solutions. As a leading provider in assurance, consulting, tax, and transactions, EY emphasizes a strong mission to build a better working world, reflecting its commitment to integrity and trustworthiness. The culture at EY appears to prioritize collaboration and flexibility, with a strong focus on diversity and inclusion; this aligns with the role’s requirements for relationship-building and cross-team coordination. The Sr. Manager position is likely positioned within a complex hierarchical structure where cross-functional collaboration is key, and visibility with upper management can provide significant influence on strategic initiatives. Overall, this role serves EY's broader goals of expanding its Managed Services capabilities and retaining a competitive advantage through high-quality customer service and innovation, making it a crucial strategic hire for the company's growth trajectory.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex issue involving multiple stakeholders.
• Describe a situation where you led a global team on a technology project. What challenges did you face, and how did you overcome them?
• Can you give an example of how you've driven continuous improvement in a previous role?
• How do you handle feedback from clients, especially when it may be negative?
• How would you approach managing a team that is underperforming on deliverables?
• What strategies do you employ for maintaining strong client relationships in a Managed Services environment?
• How would you ensure adherence to service level agreements in a fast-paced environment?
• Imagine you are faced with a major disruption in service delivery. What steps would you take to address the situation?
• If a client requests a feature enhancement that conflicts with existing timelines, how would you handle that request?
• Why are you interested in working at EY specifically?
• How do you think EY’s mission to build a better working world aligns with your personal values?
• What do you believe will be your biggest challenge in this role, and how do you plan to address it?
• What excites you most about the opportunity to work in Managed Services at EY?
• What are some specific areas within SAP Operations where you see the potential for innovation or improvement?
• How would you rate your digital fluency, and how do you think it impacts your effectiveness in this role?
• What questions do you have for us about the team you would be working with or the projects you would be handling?