Senior Manager, Solutions Architecture (Digital CX) – WillowTree – Jobs in Boston, MA | OpenJobs AI

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WillowTree

Job Details

Overview Company

Senior Manager, Solutions Architecture (Digital CX)

$185k/y-$200k/y

WillowTree

2 days ago

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HybridFull-timeSenior

Summary

WillowTree is seeking a Senior Manager, Solutions Architecture (Digital CX) to join their team in Boston, MA. The role involves designing and architecting Digital CX solutions that meet complex customer requirements and collaborating with sales teams to drive revenue growth.

About the Role

As a Senior Manager, Solutions Architecture (Digital CX), you will be responsible for scoping, estimating, planning, and positioning Digital CX service offerings for new and existing customers. You will provide pre-sales and solution consulting leadership, articulate the value proposition of Digital CX solutions, and design complex solutions across various platforms. Additionally, you will conduct digital discovery sessions and stay current with emerging digital CX trends.

About You

Required:

7+ years of experience in technical pre-sales, solution architecture, or consulting services focused on digital customer experience solutions.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Strong understanding of Digital CX platforms and technologies.

Preferred:

Previous experience with Digital CX platform implementations (e.g., Salesforce Experience Cloud, Adobe Experience Platform).
Knowledge of API integrations and data flows across customer touch-points.
Relevant certifications in CX technologies or customer experience strategy.

Benefits

Healthcare benefits - Medical, Vision, Dental (including an option for 100% coverage of individual employee medical premiums).
Life & Disability Insurance.
401K matching.
Flexible paid time off & paid company holidays.
Parental Leave.
Employee Share Purchase Plan.
Employee Assistance Program (EAP).

WillowTree

WillowTree, a TELUS Digital company, partners with the world’s most customer-centric brands to help them orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs. Our lean, global teams minimize the time from idea to outcome, with a relentless emphasis on ROI. We design and build mobile apps and websites, launch personalized and automated marketing campaigns, and do it all with the latest in Generative AI and machine learning. WillowTree’s client roster spans verticals and company sizes - from the Fortune 500 of today, to the Fortune 500 of tomorrow. Select clients include T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, FOX Sports, Synchrony Financial, Domino’s, and Manulife.

Boston, MA