Search for Senior Manager roles in Technical Support Operations within the IT industry, located in the United States, with 8+ years of experience, and familiarity with government security requirements.

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Senior Manager

United States

8 years + Experience

government security requirements

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Senior Manager of Laboratory Technical Support Operations at Leidos is fundamentally tasked with ensuring the seamless operation and support of critical IT infrastructure for lab environments, which is imperative for mission success in national security and health sectors. This role involves leading multiple teams, both in-house and on-site, to deliver high-performance computing systems while meeting strict security and compliance requirements typical in government contracting. The job demands not just managerial expertise but also a strong technical foundation, as the manager will need to engage directly with complex systems and collaborate with government stakeholders. Success in this role will likely mean achieving high availability and reliability of lab systems while cultivating team growth and maintaining alignment with operational standards and regulations. Candidates will be involved in strategic decision-making, particularly regarding staffing and resource allocation in relation to incident response and support operations. Understanding the dynamics of both technical and leadership challenges is essential, as the role sits at the intersection of fulfilling customer expectations and internal operational excellence.

Company Analysis:

Leidos stands as a significant player in the national security and healthcare innovation space, characterized by its robust framework of ethical practices and commitment to diversity and inclusion. The company’s culture appears to value impactful work, where employees are not just executing tasks but contributing to meaningful missions that align with customer needs. This environment suggests that the Senior Manager will need to thrive in a collaborative, innovative, and flexible workplace, where there is an emphasis on work-life balance and continuous development. As a Fortune 500 company, Leidos enjoys a strong reputation as a stable yet innovative entity, which can provide an exciting backdrop for the role. The Senior Manager will have substantial visibility within the organization, as they will interact with various technical teams and be responsible for developing operational efficiencies that directly influence project outcomes. Their contribution will tie into broader company goals, especially as this hire aims to enhance support operations for crucial products and services amid increasing demands in the IT landscape for government solutions.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to manage a geographically dispersed team effectively.
Describe a challenging IT support issue you encountered and how you resolved it.
How have you previously ensured compliance with cybersecurity and information assurance requirements in your teams?
Can you provide an example of how you've improved operational efficiency in a previous role?
What techniques do you use to monitor team performance and ensure it aligns with business objectives?
How would you approach the implementation of a new IT service management framework in your team?
Describe your experience with government contracting environments and the unique challenges they present.
How do you prioritize tasks when overseeing multiple projects involving software updates and system integration?
Imagine you are faced with an unexpected system outage during a critical test phase. How would you handle it?
If a stakeholder requests changes that may affect operational compliance, how would you balance their needs with regulatory requirements?
Why are you interested in working at Leidos specifically, and how do you align with our mission?
What do you think are the key factors in fostering an effective team culture in a remote environment?
What questions do you have about our current IT infrastructure or the challenges faced by the support teams?

Job Details

Overview Company

Senior Manager, Technical Support Operations

$126.1k/y-$227.95k/y

Leidos

5 days ago

Highlight

RemoteFull-time8+ yearsSenior

Summary

Leidos is seeking a Senior Manager, Laboratory Technical Support Operations to join their team remotely in the United States. The role involves leading IT support teams to maintain and support lab development and test equipment across various environments.

About the Role

As a Senior Manager, Laboratory Technical Support Operations, you will lead multiple IT support teams servicing lab environments, development hardware, and test systems. You will ensure consistent operations of servers and workstations, collaborate with government and contractor stakeholders, develop support processes, manage team staffing and performance, oversee incident response, and maintain compliance with cybersecurity requirements.

About You

Required:

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s preferred).
8+ years of progressive IT experience, including 3+ years managing technical support or IT operations teams.
Proven experience supporting lab/test environments or R&D systems.
Strong understanding of server/workstation hardware, Windows/Linux systems, and remote support technologies.
Experience in a government contracting environment preferred.
Excellent leadership, communication, and organizational skills.
Ability to obtain suitability for a security clearance.
Experience managing geographically dispersed teams.

Preferred:

ITIL certification or familiarity with IT service management frameworks.
Familiarity with government security requirements (e.g., STIGs, RMF).
Hands-on experience with monitoring tools and ITSM platforms.

Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.

Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.

Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.

Your most important work is ahead, visit careers.leidos.com for our latest opportunities.

United States