Senior Manager, Travel Disruption Operations
a day ago
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OnsiteFull-timeSenior
Summary
Navan is seeking a Senior Manager, Travel Disruption Operations to oversee operational activities critical to delivering exceptional client experiences in Salt Lake City, UT.
About the Role
As the Senior Manager, Travel Disruption Operations, you will manage end-to-end incident response for SEV 1 and SEV 2 incidents, monitor critical systems in real-time, and act as the primary escalation point for high-priority incidents. You will analyze operational data to identify trends, lead post-mortem analyses, and update Standard Operating Procedures. Additionally, you will mentor team members, communicate with stakeholders, and lead cross-functional programs to enhance operational efficiency.
About You
Required:
- Bachelor's degree or equivalent work experience in a relevant field (business, technology, operations, or similar).
- 5+ years’ experience in SaaS, technology operations, customer support, or similar environments, including direct experience managing high-severity (SEV 1/2) incidents.
- Demonstrated success in incident management, crisis resolution, and driving continuous operational improvement.
- Proven ability to communicate effectively with both technical and non-technical stakeholders.
Preferred:
- Proficiency in incident management and monitoring tools (e.g., PagerDuty, OpsGenie, Datadog) and Microsoft Office/Google Workspace.
- Exceptional customer service, problem solving, and analytical skills.
- Flexibility to support variable hours, including weekends and holidays.
Navan
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to concentrate on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Salt Lake City, UT