Senior Manager, Workforce
SeatGeekHighlight
Summary
About the Role
About You
- 7+ years of experience in Workforce Management including forecasting, modeling, scheduling, and reporting for customer support teams.
- 5+ years of experience in a people management role, managing a remotely distributed team.
- Exceptional communication and collaboration skills.
- Experience working in WFM tools (e.g., Playvox, Verint, Assembled).
- Experience with BPO organizations to deliver customer support operations.
- Experience with AI assistants and support optimization tools.
Benefits
- Equity stake
- Flexible work environment, allowing remote work or in-office days.
- WFH stipend for home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- $500 per year for wellness expenses
- Subscriptions to Headspace and One Medical
- $120 per month for tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon Music
Help the world experience more live. SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind. We’re transforming the way fans buy and sell their tickets to their favorite live events across sports, music, and theater. While we humbly believe we have the best consumer technology on the market, our mission goes beyond that – by bringing a technology-first approach to an entire industry sorely in need of a better solution, we aim to be a force for good in live entertainment. SeatGeek’s acquisition of TopTix marks our entrance into the primary market. From then on, we began providing the premier primary ticketing solution on the market, a perfect complement to our best-in-class consumer tech. Now our mission goes beyond the fan experience and brings power, control, and flexibility to rightsholders - reinventing live entertainment for the modern, mobile era. Looking to join us at SeatGeek? Apply through LinkedIn or our Jobs Page via our website. If you are contacted about a job at SeatGeek, please verify by reviewing the sender’s email (ex. bobsmith@seatgeek.com).