Okay, I've searched for Senior Network Operations Engineer roles in Everett, WA, focusing on VOIP and TDM technologies, requiring at least 5 years of experience, and offering comprehensive health benefits. I found 47 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Senior Network Operations Engineer at Ziply Fiber plays a crucial role in ensuring a seamless network experience for enterprise and wholesale customers. The core purpose of this position is to diagnose and resolve issues affecting customer connectivity, thereby enhancing customer satisfaction and operational efficiency. The primary responsibilities emphasize proactive problem-solving, demanding not only technical acumen but also strong communication skills. Candidates will navigate complex issues arising from various technologies such as Ethernet and TDM while closely collaborating with engineering teams for effective solutions. Success in this role looks like a significant reduction in recurring service issues, timely resolution of support tickets, and fostering a positive relationship with customers through clear communication and support. The emphasis on root cause analysis signifies the importance of not just fixing problems but preventing their recurrence, which aligns with the company’s culture of continuous improvement and reliability in service delivery. All candidates are expected to be comfortable working on-site and participating in an on-call rotation, underscoring the role's critical nature in maintaining operational integrity.

Company Analysis:

Ziply Fiber, founded in 2020, is positioned as a forward-thinking provider in the telecommunications sector, focusing on extending high-speed fiber internet to underserved areas in the Northwest. This strategic focus not only underscores their commitment to equitable internet access but also positions them as a disruptive player aiming to redefine customer service standards in the industry. The company culture appears to be customer-centric and innovation-driven, valuing reliability and proactive problem-solving. Employees are likely to face the challenges of operating in a fast-paced environment while fostering community relationships, making it critical that team members align with these values to thrive. The Senior Network Operations Engineer role is pivotal within the company's operational structure; being located in the Network Operations Center, the engineer would have substantial visibility and impact within the organization, particularly in enhancing customer experiences and driving overall service improvements. This role is indispensable as Ziply Fiber scales its operations and seeks to establish itself as a trusted leader, making the contributions of the person in this position vital to achieving broader business objectives.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex network issue. What steps did you take to resolve it?
• How do you prioritize multiple repair tickets when they come in at the same time?
• Describe a situation where you identified a systemic issue in a network and provided a solution to prevent it in the future.
• What are some key indicators you look for when performing root cause analysis?
• Explain how you would approach isolating a problem with commercial customer circuits using Ethernet and TDM technologies.
• Can you describe your experience with configuring devices for SNMP and Y.1731 monitoring?
• What methods do you use to verify that the network is functioning as expected after making a configuration change?
• Imagine a scenario where a significant number of customers are experiencing high latency. How would you investigate and respond to this issue?
• Why are you interested in working at Ziply Fiber specifically, given our focus on underserved areas?
• How do you see your values aligning with the mission of providing reliable internet access to all customers?
• What do you believe is the most important consideration when communicating technical issues to non-technical customers?
• What do you hope to achieve in your first six months in this role?
• As a candidate, what questions do you have for us about the challenges this team is currently facing?
• Can you discuss a challenging team dynamic you navigated and what the outcome was?
• What would you like to know about your potential colleagues in the Network Operations Center?