Search for Senior Network Support Engineer roles in Scottsdale, AZ, specifically in Managed Services, requiring at least 10 years of experience, strong expertise in firewall technologies, and full-time positions.

Okay, I've searched for Senior Network Support Engineer roles in Scottsdale, AZ within the Managed Services sector, requiring at least 10 years of experience and strong expertise in firewall technologies for full-time positions. I found 47 relevant positions for you to explore.

Senior Network Support Engineer

Scottsdale, AZ

Managed Services

10 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Senior Network Support Engineer L3 at Park Place Technologies is fundamentally tasked with providing exemplary technical support and service solutions to customers utilizing the company's maintenance and managed services. This role involves not only troubleshooting and resolving complex issues related to data center equipment but also the proactive identification of service improvement opportunities. Given the company's structure, where collaboration is key, the engineer will be expected to work closely with field engineers and client services to ensure seamless transitions for new customers, potentially navigating the ambiguities that come with transitioning clients into their systems. Success in this role would be marked by the engineer's ability to enhance customer satisfaction through effective problem resolution while contributing to the continuous improvement strategies essential for keeping up with the rapid technological advancements in networking and data management.

Company Analysis:

Park Place Technologies occupies a leading position in the data center and networking optimization industry, servicing a substantial client base including a significant proportion of Fortune 500 companies. This kind of market leadership suggests a strong emphasis on innovation and responsiveness to technological changes, which directly influences the role of the Senior Network Support Engineer. The company's culture prioritizes collaboration, diversity, and integrity, likely creating a dynamic environment where teamwork and shared knowledge are paramount. The position exists within a larger context of a highly technical team that values continuous improvement and adherence to industry best practices, indicating that the Senior Network Support Engineer will have a crucial role in aligning technical support with broader organizational goals. This role is strategic, not just to manage support but to contribute to the growth of services and the development of new solutions, making it vital for someone to align personally and professionally with the company's mission and values.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to resolve a challenging technical issue under pressure. What approach did you take?
Can you describe a situation where you had to communicate technical information to a non-technical stakeholder? How did you ensure they understood?
Describe an experience in which you had to prioritize multiple support requests. What criteria did you use to decide which issues to address first?
How would you handle a situation where a customer was dissatisfied with the resolution to their technical problem?
What specific experience do you have with managing complex firewall environments, and can you walk us through a recent configuration you implemented?
Can you detail your approach to troubleshooting network connectivity issues in a corporate environment?
How familiar are you with SD-WAN technologies, and how would you approach deploying them for a new client?
Imagine a scenario where a critical network system fails during peak business hours. What steps would you take to resolve the issue while keeping the client informed?
Why are you interested in working at Park Place Technologies specifically, and how do your values align with our company's mission?
What do you believe are the key trends shaping the data center optimization industry today?
How do you keep your technical knowledge and skills current with the rapidly evolving technology landscape?
What questions do you have regarding our approach to customer support and service delivery?
How do you view the importance of teamwork in a remote support environment like the one we operate in?

Job Details

Overview Company

Senior Network Support Engineer

Park Place Technologies

3 months ago

Highlight

RemoteFull-time10+ yearsSenior

Summary

Park Place Technologies is seeking a Sr. Network Support Engineer L3 to join their team remotely. The role involves providing Level Three technical support on data center equipment and delivering service solutions for Maintenance or Managed Services customers.

About the Role

As a Sr. Network Support Engineer L3, you will deliver technical support and service solutions for Maintenance or Managed Services customers, provide remote level three technical support, manage customer expectations, and engage with vendor partners. You will also participate in call rotations, contribute to new product development, and attend internal training classes.

About You

Required:

Minimum of 10 years of progressive experience as a Network Engineer within a Managed Services Provider (MSP) or IT consulting environment.
Deep, hands-on experience with at least two major firewall vendors including advanced features and troubleshooting.
Expert-level knowledge of TCP/IP, network topologies, routing protocols, and switching technologies.
Proven experience with SD-WAN technologies.
Strong understanding of network security principles, including VPNs, IPS/IDS, and access control.
Experience with enterprise wireless network design and troubleshooting.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced, client-focused environment.
Strong documentation skills and attention to detail.

Preferred:

Cisco Certifications: CCNP Enterprise, CCIE Enterprise Infrastructure.
Palo Alto Networks: PCNSE.
Fortinet: NSE 4/5/7.
CompTIA Security+, CySA+.
Other relevant vendor-specific certifications.

Benefits

100% coverage of healthcare benefits.
Flexible vacation to promote work-life balance.
12 weeks of paid maternity leave.
Profit sharing.
401K matching contributions and earnings are always 100% vested.

Park Place Technologies

Park Place Technologies is the global leader in data center and networking optimization, we work with more than 21,000 companies across the globe — boosting infrastructure performance and Uptime, maximizing IT staff and stretching budget.

Scottsdale, AZ