Senior Office Coordinator – Front Desk & Patient Experience Lead

ROSCOE PHYSIOTHERAPY CO is seeking a Senior Office Coordinator – Front Desk & Patient Experience Lead to join their team in Hermitage, PA. The role involves leading the front desk operations and ensuring a smooth patient experience from the first contact to the final visit.

As a Senior Office Coordinator, you will be responsible for managing the front office operations, including scheduling, patient communication, payments, and insurance coordination. You will create a welcoming environment, handle complex patient situations, and ensure efficient scheduling and payment processes. Additionally, you will support the front desk team and maintain accurate patient information in the EMR system.