Senior Principal Engagement Manager, Federal
$189.1k/y-$331k/y
a day ago
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OnsiteFull-timeDirector
Summary
ServiceNow is seeking a Senior Principal Engagement Manager, Federal to join their team in Vienna, VA. The role involves managing key internal and external initiatives to add significant value to customers and help the organization innovate.
About the Role
As a Senior Principal Engagement Manager, you will manage cross-functional projects and teams, providing a unique customer experience. Your responsibilities include delivering project updates, navigating project phases, initiating strategic initiatives, developing value propositions, mentoring team members, and identifying gaps in project execution.
About You
Required:
- Active Security Clearance Required
- Minimum of 15 years of high-tech/SaaS industry experience
- 10+ years in Customer Engagement roles
- Prior experience with implementing or supporting ServiceNow products in an Enterprise
- Excellent cross-functional, technical Project Management experience
- Demonstrated experience in leading key projects from inception to successful roll-out
- Excellent documentation and presentation skills
- Experience with analytics and understanding of metrics and KPIs
- Strong customer orientation and ability to anticipate customer needs
- Ability to communicate abstract ideas clearly and manage complex project objectives
Preferred:
- BS/BA degree in computer science, engineering or related discipline
- Experience in leveraging AI in work processes
- Excellent negotiation and persuasion skills
- Critical thinking skills and ability to assimilate new information rapidly
- Facilitation skills in leading meetings and reviews
Benefits
- Base pay of $189,100-$331,000 plus equity and variable compensation
- Health plans including flexible spending accounts
- 401(k) Plan with company match
- Employee Stock Purchase Plan (ESPP)
- Flexible time away plan and family leave programs
ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Vienna, VA