Search for Senior Product Manager roles in Atlanta, specializing in airline technology, with at least 3 years of experience, for full-time positions, and requiring strong communication skills.

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Senior Product Manager

Atlanta, GA

Airline

3 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Senior Product Manager, Reshop at Delta Air Lines is fundamentally about leading the modernization of the Reshop capabilities, which are integral for enhancing customer experience and operational efficiency. This involves owning the entire product lifecycle, from conception to delivery, and necessitates a strategic approach to navigating cross-functional environments while aligning technology roadmaps with the company's broader retailing goals. Key responsibilities include acting as the Product Owner for Agile teams, translating complex business needs into actionable technical requirements, and fostering collaboration among various stakeholders. Success in this role would require the candidate to possess a systems-thinking mindset to manage complexities and dependencies, ensuring cohesive integration between backend capabilities and customer-facing channels. The ability to prioritize work based on both business value and technical feasibility will be crucial, as will the need for strong communication skills to effectively liaise with both technical and non-technical teams. Given the importance of safety, security, and embracing diversity, the role also calls for a commitment to upholding these values while driving performance in a dynamic environment.

Company Analysis:

Delta Air Lines stands out as the U.S. global leader in the airline industry, marked by its commitment to safety, innovation, and exceptional customer experience. Operating in a highly competitive landscape, Delta's reputation for operational excellence and award-winning service indicates a strong alignment with its goal of becoming a world-class retailer. This positioning creates an environment where innovation and customer-centric solutions can thrive, but it also suggests that the Senior Product Manager will face challenges tied to evolving customer demands and the integration of complex technologies. The company culture appears to prioritize integrity, resilience, and servant leadership, which likely fosters a collaborative atmosphere for cross-functional work. This role's visibility will be substantial, as it impacts Delta’s strategic retail initiatives and the overall customer journey. The individual will need to not only adapt to but also deeply engage with the company's mission of connecting people globally and promoting social good, serving as a key contributor to Delta's broader objectives, particularly as the company continues to enhance its service offerings and operational capabilities.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to manage a complex project with multiple stakeholders. What challenges did you face and how did you overcome them?
Can you share an example of how you've translated technical business needs into product requirements successfully in your previous roles?
Describe a situation where you had to hold a team accountable for meeting deadlines. How did you approach that conversation?
Walk us through a project where you implemented Agile methodologies. In what ways did it contribute to the project's success?
How would you approach defining the vision for a product like Delta's Reshop capabilities to align with broader retailing goals?
Given the importance of collaboration in this role, how would you ensure alignment between technical and non-technical teams?
Imagine you are working on a new feature for the Reshop systems and face resistance from a stakeholder. How would you address their concerns?
If tasked with identifying an emerging trend in the airline industry related to customer experience, what process would you use to approach this?
Why are you interested in the Senior Product Manager role at Delta Air Lines specifically?
How do your personal values align with Delta’s mission of connecting people and fostering understanding across diverse cultures?
What aspects of Delta's company culture resonate most with you and why?
What questions do you have about Delta's approach to employee development and career progression?
How does Delta's commitment to safety and security influence the way you would design and manage products?

Job Details

Overview Company

Senior Product Manager

Delta Air Lines

12 days ago

Highlight

OnsiteFull-time3+ yearsSenior

Summary

Delta Air Lines is seeking a Senior Product Manager, Reshop to join their team in Atlanta, GA. The role involves leading the modernization of Reshop capabilities to enhance customer experience and align with Delta's retailing goals.

About the Role

As a Senior Product Manager, Reshop, you will serve as Product Owner for Agile development teams, define and drive the vision for Delta’s Reshop capabilities, and maintain a clear product roadmap. You will translate complex business needs into technical requirements, partner with internal and external stakeholders, and work cross-functionally to ensure consistency across Delta’s digital and agent-assisted channels. You will also engage with engineering teams to ensure solutions are technically sound and represent Delta’s interests in industry conversations.

About You

Required:

Demonstrated ability to manage complex systems and processes.
Experience turning business goals into technical deliverables and product roadmaps.
Strong communication skills, with the ability to translate between business and technical teams.
Comfortable working independently in a fast-paced, cross-functional environment.
Highly organized, with attention to detail and the ability to meet deadlines.
Proven track record of holding teams accountable in a collaborative, respectful way.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

Preferred:

Bachelor’s degree and at least 3 years of relevant experience.
2+ years of product management experience in a tech-driven environment.
Experience working with airline technology systems, especially in fare and offer management.
Familiarity with enterprise design systems and scalable backend components.
Prior collaboration with airline industry groups such as IATA or ATPCO, or partners like Google ITA.
Experience in Agile methodologies, particularly as a Product Manager or Product Owner.

Benefits

Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
Up to 2-weeks of vacation for new hires.
Up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
12-weeks of paid maternity/parental leave for birthing parents.
2-weeks of paid parental leave for non-birthing parents.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care.
Holistic Wellbeing programs to support physical, emotional, social, and financial health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve long-term career goals.
World-wide partnerships to engage in community service and innovative goals focused on sustainability.
Business Resource Groups to connect employees with common interests to promote inclusion.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks.

Delta Air Lines

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Atlanta, GA