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Job Analysis:
The Senior Product Manager role at Postscript is a highly strategic and impactful position centered on driving the growth and optimization of offer-related products, specifically focusing on cash back, discounts, and customer rewards. Fundamentally, this role exists to empower ecommerce merchants—primarily on the Shopify platform—to maximize revenue through data-driven, AI-enhanced personalized offers. This requires a deep synthesis of ecommerce industry knowledge, fintech and martech integration, and product leadership, ensuring that the company’s offer tools are not only sophisticated but also straightforward and scalable for merchants. Candidates must navigate complex product lifecycles, balancing innovation in AI-powered insights with practical business intelligence—forecasting, financial modeling, and opportunity sizing—to deliver measurable improvements in customer acquisition, engagement, and retention. Success in this role involves leadership across multiple disciplines, including engineering, data science, marketing, and sales, to launch and continuously optimize high-scale, multi-channel messaging products. The role demands a blend of autonomy and collaboration, requiring a candidate who can relentlessly focus on merchant outcomes while leading tactical execution. Key qualifications like a technical degree, MBA or general management experience, and proficiency with Shopify’s ecosystem are important as they enable candidates to effectively understand technical constraints, market dynamics, and business strategy. The candidate will face challenges such as integrating emerging AI technologies, personalizing offers to diverse customer segments, and scaling product features rapidly in a remote, fast-growing startup environment. Ultimately, success will be measured by the candidate’s ability to create innovative, ROI-generating offer products that deepen merchant loyalty and position Postscript as the premier SMS marketing platform.
Company Analysis:
Postscript operates at the intersection of ecommerce, marketing technology, and fintech, positioning itself as the only SMS revenue platform dedicated to making SMS the top revenue channel for Shopify merchants. As a high-growth startup established in 2018, with a fully remote workforce and strong backing from notable investors like Greylock and Y Combinator, Postscript embodies innovation, agility, and a steadfast mission-driven culture. The company’s focus on simplicity, data-driven product excellence, and advanced technologies like AI signals a forward-thinking environment that values both technical sophistication and merchant-centric solutions. Culturally, Postscript appears collaborative, passionate, and flexible, with an emphasis on work-life balance and inclusivity. This environment encourages ownership and cross-functional teamwork, especially important given the remote nature and rapid scaling. The Senior Product Manager role aligns closely with Postscript’s strategic objective of expanding and optimizing its product offerings to serve an ever-growing client base, reinforcing the company’s leadership in ecommerce SMS marketing. Being in this role means having significant visibility—working alongside key teams such as engineering, data science, marketing, and sales—while contributing directly to the company’s revenue-driving capabilities. Its growth orientation and evolving product lines suggest the incumbent is not only expected to maintain strong executional discipline but also to proactively innovate and anticipate market shifts, making this an ideal role for someone looking to drive meaningful impact within a dynamic, technology-first business tailored for ecommerce merchants.