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Job Analysis:
The Senior Product Manager role focuses on leading the launch of a new overlay portal solution and replacing the IVR while providing ongoing business-as-usual (BAU) support. The primary responsibility is to set and achieve strategic goals for the Contact Center aspects of global product lines, which requires a blend of strategic thinking and practical implementation. This position demands exceptional cross-functional coordination, engaging with diverse teams including software engineers, compliance, and marketing, necessitating strong interpersonal skills. Candidates will face challenges in aligning various teams toward a unified product vision and ensuring the timely deployment of solutions. Success in this role might look like not only achieving project timelines but also ensuring seamless operational support, creating engaging sales collateral, and delivering a smooth transition of lifecycle upgrades. Candidates are expected to demonstrate product management expertise in Unified Communication, marked by the ability to communicate effectively and influence stakeholders, thereby driving the project to fruition.
Company Analysis:
Partner’s Consulting operates in a niche yet impactful segment of project leadership, uniquely positioned as the first woman-owned company in this domain, catering specifically to Fortune 500 and 1000 clients. This market positioning as a differentiated leader emphasizes the company's commitment to excellence and strong relationships, which transcends mere transactional interactions. The culture likely fosters collaboration and values effective project leadership, underpinning the importance of personal connections in nurturing success. The role of Senior Product Manager is crucial as it aligns with the company’s focus on delivering robust project management solutions in complex technological environments. The organizational structure suggests significant collaboration, where visibility with leadership is inherent due to the cross-functional nature of the teams involved. This position serves as a strategic hire to enhance the company's capabilities in managing product lifecycle and operational transitions, supporting the broader goal of maintaining their reputation and market leadership in project consultation.