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Job Analysis:
This Senior Product Manager (Customer/User Experience) role is fundamentally about being the voice and advocate for all customers and stakeholders across the product development lifecycle, ensuring that solutions don’t just meet technical specs but truly solve user problems and drive business outcomes. It requires translating ambiguous market signals and user feedback into clear, actionable product strategies and features. The candidate will face complex challenges such as balancing competing needs between internal teams (merchants, vendors, business units) while operating under uncertainty, making sense of diverse data sources, and influencing senior leadership to secure alignment and resources. Success in this role means delivering a product experience that enhances usability, meets unmet user needs, and drives measurable financial and operational impact. Cross-functional leadership and collaboration with UX, engineering, and business teams are critical to iteratively developing and refining solutions. The role places heavy emphasis on strategic thinking, data fluency—including building custom metrics and performing nuanced data analysis—and technical understanding, particularly of APIs, cloud platforms, and agile development processes. The ideal candidate is comfortable guiding teams through complex trade-offs, creating detailed requirements and user stories grounded in user-centric research, and effectively communicating both business rationale and technical details to diverse audiences.
Company Analysis:
BayOne positions itself as a dynamic, minority-owned technology and talent solutions partner, operating with a global reach but anchored in the innovative San Francisco Bay Area ecosystem. Its business is uniquely situated at the intersection of technology expertise and workforce enablement, highlighting a culture that values diversity, sustainability, and community impact. This environment likely fosters a mission-driven atmosphere that demands both technical excellence and cultural empathy, particularly in bridging talent gaps and fostering inclusive innovation. For a Senior Product Manager, this means working in a milieu that prizes collaboration and adaptability, where championing diverse user needs is part of the company DNA. The company’s emphasis on bridging technology and talent implies the role may have visibility across various stakeholders, requiring strong interpersonal skills and the ability to influence organizational priorities. As a contract role, it may also demand agility and self-direction within a team that is driven by both commercial success and social values. Strategically, this hire will support BayOne’s growth by delivering user-centered product solutions that align with its broader goals of innovation and market differentiation, while resonating with its commitment to diversity and sustainable impact.