Search for Senior Product Manager roles in San Antonio, focusing on digital technology strategy and delivery, with 6+ years of experience, requiring knowledge of voice authentication technologies, and offering a flexible work arrangement.

Okay, I've searched for Senior Product Manager roles in San Antonio that focus on digital technology strategy and delivery, require 6+ years of experience, involve knowledge of voice authentication technologies, and offer flexible work arrangements. I have found 45 positions for you.

Senior Product Manager

San Antonio, TX

6 years + Experience

voice authentication technologies

Flexible

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Product Manager Senior - MIAM Non Digital Security Channels at USAA is fundamentally about enhancing the member experience through secure and efficient voice channels. The person in this role will be responsible for developing the vision, strategy, and roadmap for Member Identity and Access Management solutions. This involves not just understanding technology and customer service processes but also anticipating the needs of the military community and their families. Success will hinge on the ability to collaborate across functions—understanding the interplay between UX, technology, and business operations—while also driving innovations in security technologies such as voice authentication. The Product Manager will face challenges such as aligning priorities across diverse teams, managing the complexities of digital product life cycles, and ensuring compliance with industry regulations. Ultimately, high performance will be indicated by improved member satisfaction scores, product adoption rates, and the ability to adapt swiftly to technological advancements and customer insights.

Company Analysis:

USAA positions itself as a dedicated provider of financial services to the military community and their families, emphasizing mission-driven service, loyalty, and integrity. This mission shapes its company culture, which likely prioritizes collaboration, respect, and a strong commitment to service. Candidates can expect a work environment that fosters innovation but is also deeply rooted in understanding and supporting their specific customer base—the military community. The Product Manager role is integral to USAA’s strategic goal of being the leading choice for this community, particularly in enhancing security and customer experiences. As a senior position, it provides visibility with leadership and cross-functional teams, enabling the individual to influence product direction significantly. Given this context, a candidate’s alignment with USAA’s core values will be pivotal for long-term success and fulfillment in the role.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you had to drive a product from concept to launch. What challenges did you face, and how did you overcome them?
1. Describe an instance when you had to collaborate with cross-functional teams. How did you ensure effective communication?
1. Can you provide an example of a situation where you used data to influence a decision? What was the outcome?
1. Share a time when you had to handle a conflict within your team. How did you approach it?
Technical/Role-Specific Questions:
1. How would you approach optimizing the customer experience in a voice channel? What specific metrics would you monitor?
1. Describe your experience with voice authentication technologies and how you would apply this knowledge in the MIAM context.
1. What methodologies do you use for conducting market research and competitive analysis? Can you give a specific example?
1. How do you prioritize feature requests from different stakeholders while maintaining product strategy?
Situational Questions:
1. Imagine you are leading a project that encounters unforeseen technological challenges. How would you adapt your project plan?
1. If you received feedback that a product feature is not meeting user expectations, how would you respond to that?
Company Fit/Motivation Questions:
1. Why are you particularly drawn to working at USAA, considering its mission and values?
1. How do your personal values align with USAA's commitment to serving the military community?
Questions for the Candidate to Ask the Interviewer:
1. Can you describe the opportunities for professional development and advancement within USAA?
1. How does USAA measure the success of its products in relation to member satisfaction?
1. What are some current challenges that the team is facing in improving voice authentication technologies?

Job Details

Overview Company

Senior Product Manager

$114.08k/y-$218.03k/y

USAA

a month ago

Highlight

OnsiteFull-time6+ yearsSenior

Summary

USAA is seeking a Product Manager Senior - MIAM Non Digital Security Channels to join their team in San Antonio, TX. The role involves supporting the development of the product vision, strategy, and roadmap for Member Identity and Access Management solutions across voice channels.

About the Role

As a Product Manager Senior, you will facilitate the discovery, delivery, and performance of digital and technology products for USAA members. You will collaborate with internal teams to solve complex problems, design multi-platform technology solutions, and optimize existing products to drive key performance indicators. You will lead cross-functional product teams, develop business case artifacts, and ensure risks are effectively managed.

About You

Required:

Bachelor’s degree or 4 years of related experience in lieu of a degree.
6 years of Digital/Technology Product Management experience.
Ability to develop, influence, and communicate complex concepts to cross-functional teams.
Experience working in an Agile, Lean Product Development environment.
Knowledge of digital and technology strategy and delivery, including experience design concepts.

Preferred:

Understanding of IVR systems, call center operations, and branch processes.
Experience with voice biometrics and voice authentication technologies.
Strong understanding of security standard methodologies and regulatory compliance requirements such as FFIEC, NIST, NYDSF.
Excellent communication, presentation, and interpersonal skills.

Benefits

Comprehensive medical, dental, and vision plans.
401(k) and pension plans.
Life insurance and parental benefits.
Adoption assistance and paid time off program with paid holidays plus 16 paid volunteer hours.
Various wellness programs and career path planning with continuing education support.

USAA

Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all.

Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.

San Antonio, TX