Senior Professional Services Consultant
$110k/y-$140k/y
WalkMea day ago
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HybridFull-timeSenior
Summary
WalkMe, an SAP company, is seeking a Senior Professional Services Consultant to join their team in Raleigh, NC. The role involves owning the implementation of WalkMe's Digital Adoption Platform for customers, enhancing user experience across multiple websites and platforms.
About the Role
As a Senior Professional Services Consultant, you will design, build, and implement interactive experiences for customers, consult on business objectives, manage projects, conduct training sessions, troubleshoot issues, and foster collaboration with various stakeholders. You will also stay updated on digital adoption technologies and identify expansion opportunities within customer organizations.
About You
Required:
- 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Strong understanding of user behavior and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Excellent communication and collaboration skills.
Preferred:
- Previous experience with the WalkMe platform or similar user guidance tools.
- Experience in project management.
- Experience working in an agile development environment.
Benefits
- Hybrid work arrangement combining remote and onsite work.
- Quarterly wellness reimbursements and annual Wellness Month.
- Comprehensive health coverage options.
- Generous annual leave policy and RefreshMe Days.
- Professional development opportunities.
WalkMe
WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities. Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software. WalkMe’s DAP is used by thousands of enterprises worldwide spanning all industries and platforms for onboarding, training new and existing users on new processes, and improving overall productivity by providing contextual guidance in real-time.
Raleigh, NC