Senior Researcher, User Research
$82000/y-$157000/y
2 days ago
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OnsiteFull-timeMid
Summary
Liberty Mutual Insurance is seeking a Senior Researcher, User Research to join their Experience Research team in Boston, MA. The role focuses on shaping digital sales user experiences and translating insights into tangible impact.
About the Role
As a Senior User Researcher, you will support the development of consumer digital sales experiences through various research initiatives. You will champion end-users by integrating insights from diverse sources, forge partnerships across teams, conduct high-visibility research projects, influence business partners with actionable recommendations, and communicate findings effectively to senior stakeholders.
About You
Required:
- Bachelor's degree in Human Factors, Human Computer Interaction, Information Design or related field and minimum of 2 years of related experience.
- Experience applying user research methods such as usability testing, online surveys, interviews, contextual inquiry, and focus groups.
Preferred:
- Master's degree in Human Factors, Human Computer Interaction, Information Design or related field with 0-2 years of related experience.
- Familiarity with methodologies such as Design Thinking and Lean UX.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Continuous learning opportunities and a supportive work environment.
Liberty Mutual Insurance
At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care. A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than 100 billion of long-term capital globally across its integrated platform to drive economic growth, power innovation and secure Liberty Mutual’s promises. For more information, visit www.libertymutualinsurance.com.
Boston, MA