Senior Scrum Master
NiCE3 days ago
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HybridFull-timeSenior
Summary
NiCE is seeking a Senior Scrum Master to join their team in Sandy, UT. The role involves supporting multiple Agile teams in delivering high-quality products through effective Scrum practices, coaching, and continuous improvement.
About the Role
As a Senior Scrum Master, you will guide 2-3 Scrum teams in applying Agile and Scrum principles effectively, coach team members on self-management and accountability, and foster an environment of continuous improvement. You will facilitate key Scrum ceremonies, work with Product Owners to maintain healthy backlogs, track team metrics, and drive the adoption of Agile best practices across the organization.
About You
Required:
- 5-8+ years of experience as a Scrum Master or Agile Coach.
- Proven success supporting multiple Scrum teams in a scaled environment.
- Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.).
- Experience using Agile tools such as Jira, Azure DevOps, Rally, or VersionOne.
- Excellent facilitation, communication, and conflict-resolution skills.
Preferred:
- Technical & development skills.
- Certified Scrum Master.
- Relevant certifications: CSM, A-CSM, CSP-SM, PSM II/III, SAFe SSM/SA/POPM.
- Experience in DevOps, CI/CD pipelines, or cloud-native engineering environments.
- Background in coaching leaders and influencing organizational Agile maturity.
Benefits
- Flexible working model with 2 days in the office and 3 days remote each week.
- Opportunities for internal career growth across multiple roles and disciplines.
NiCE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Sandy, UT