Okay, I've searched for Senior Service Delivery Manager roles in California within the cybersecurity industry, full-time positions requiring 6+ years of experience with ITIL and ServiceNow skills. I have found 142 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Senior Service Delivery Manager role within Splunk Global Security (SGS) is fundamentally about ensuring flawless delivery and management of cybersecurity services aligned with both customer needs and internal strategic goals. This position sits at the crossroads of technical program management and operational leadership within a complex and matrixed environment. Beyond overseeing service execution, it requires deft coordination across diverse teams such as engineering, sales, and operations—often spread globally—making cross-functional collaboration and communication vital. The core responsibilities focus on managing service lifecycles, aligning resources, tracking SLAs, and driving continuous improvement through data-driven insights and procedural rigor using ITIL-aligned frameworks and tools like JIRA Service Management and ServiceNow. Candidates must blend deep service management expertise with strong cybersecurity knowledge, demonstrated by both practical experience and certifications like CompTIA Security+. Success in this role will be defined by the ability to navigate ambiguity, prioritize critical tasks during challenging situations, and foster accountability and trust across stakeholders. The manager is expected to lead with both strategic vision and hands-on involvement, proactively identifying process gaps and steering efficient, high-quality delivery that supports the organization’s defensive security posture. Given the role’s leadership dimension, excellent written and verbal communication skills are imperative to influence and align multi-disciplinary teams and to represent service health and risks clearly to senior leadership.

Company Analysis:

Splunk, now part of Cisco, occupies a pivotal role in the cybersecurity and observability market, pioneering a unified platform designed for a hybrid, multi-cloud world. As a company, it blends innovation-driven technology leadership with a strong emphasis on kindness and a supportive workplace culture—values that show its commitment to people as much as to technology. This dual focus creates an environment where resilience and collaboration are prized, fitting well with the demands of the SGS organization’s mission to protect both Splunk and its customers. The company’s stature as a prominent and growing leader in digital security means the Senior Service Delivery Manager will operate in a fast-evolving context with significant visibility and potential impact. Working under the Chief Information and Security Officer's leadership in a specialized strategy, planning, and operations team, this position offers a high degree of strategic influence, interfacing with multiple internal and external stakeholders. The matrixed and global nature of the team underscores the importance of cultural agility and the ability to manage complexity across time zones and diverse groups. Overall, this role serves as a critical linchpin to ensure Splunk’s cybersecurity services align seamlessly with the company’s broader goal of enabling safer digital journeys, making it a strategic hire targeted at scaling operational excellence and enhancing service reliability.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to coordinate across multiple teams with conflicting priorities to deliver a cybersecurity service. How did you ensure alignment and delivery?
• Describe a situation where you identified a gap in service delivery processes. What steps did you take to implement improvements and ensure adherence?
• Can you share an example of how you handled a difficult conversation related to service performance or team accountability?
• How do you maintain clear and effective communication when working with geographically distributed teams and stakeholders?
• What is your experience with managing SLAs and KPIs in a cybersecurity context? How do you ensure these metrics drive continuous improvement?
• How would you leverage tools like JIRA Service Management and ServiceNow to enhance service request tracking and issue resolution?
• Walk me through your approach to handling dependencies and quality checks in a complex service delivery environment.
• Imagine a critical cybersecurity service is falling short of its SLA targets due to unforeseen delays from a vendor. How would you manage the situation?
• If you discovered inconsistent adherence to ITIL processes across teams affecting service delivery quality, how would you address this?
• Why are you interested in working at Splunk specifically, and how do you see your role contributing to building a safer digital world?
• How do your personal values and work style align with Splunk’s emphasis on kindness, collaboration, and operational excellence?
• What attracts you most about working within a matrixed, global security operations team like Splunk Global Security?
• What questions do you have about how SGS prioritizes service delivery projects or manages cross-team collaboration?
• How does Splunk measure and define success for the Senior Service Delivery Manager role in the context of cybersecurity services?
• Can you describe how Splunk supports professional development and continuous learning within its security and service delivery teams?