Search for Senior Service Delivery Manager roles in Redmond, WA with a focus on the technology industry, requiring 20+ years of experience, full-time job type, and strong leadership skills.

Okay, I've searched for Senior Service Delivery Manager roles in Redmond, WA within the technology industry, requiring 20+ years of experience, in full-time roles, and specifically highlighting leadership skills. I found 47 positions that match your criteria.

Senior Service Delivery Manager

Redmond, WA

Technology

20 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Senior Service Delivery Manager at HCLTech is fundamentally tasked with optimizing and elevating service delivery processes for Hi-Tech customers, steering complex global projects and driving transformative initiatives that create a significant advantage for clients. This role not only requires managing diverse delivery teams but also emphasizes the necessity for strategic foresight in cultivating client relationships and identifying revenue growth opportunities. Candidates will face challenges such as navigating multifaceted stakeholder dynamics, managing global teams spread across different time zones, and delivering complex projects while ensuring they align with the company's business objectives. Success in this role hinges on the ability to synthesize data into actionable insights and to manage the balance between operational efficiency and innovation. An effective Senior Service Delivery Manager will elevate service from a mere functional obligation to a strategic asset that differentiates HCLTech in a competitive marketplace.

Company Analysis:

HCLTech positions itself as a global technology leader, renowned for its comprehensive range of services in digital, engineering, cloud, and AI, across various sectors including financial services, healthcare, and technology. This dynamic environment suggests that the Senior Service Delivery Manager must be both adaptable and innovative, capable of integrating industry best practices into service delivery. The company appears to foster a culture that values collaboration, strategic thinking, and continuous improvement, moving beyond traditional service models to deliver client-centric solutions. This role is situated within a larger framework of cross-functional teams, often interfacing with senior leadership, amplifying its visibility and the impact of its strategic decisions. The emphasis on growth, innovation, and maximizing economic value means that this hire is not merely a backfill but a key player in scaling operations and transforming service delivery into a competitive advantage. Overall, a successful career in this position will require not just a strong technical foundation and leadership skills but also a keen understanding of strategic alignment with HCLTech's overarching goals.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to lead a transformation initiative in a service delivery context. What challenges did you face, and how did you overcome them?
Describe your experience in managing diverse global teams. How do you ensure consistent delivery across different regions?
Can you provide an example of a complex project you managed? How did you assess risks and ensure alignment with stakeholder expectations?
How do you approach process re-engineering in a high-volume service organization? Can you provide specific examples of your methodology?
How would you assess the effectiveness of a newly implemented delivery process? What metrics or frameworks would you use?
What strategies do you utilize for effective stakeholder engagement when navigating challenging conversations or deadlines?
Imagine a scenario where a project's scope has significantly expanded after implementation began. How would you address this while maintaining client satisfaction?
If you noticed a decline in service efficiency across a delivery team, what steps would you take to investigate and rectify the situation?
Why are you interested in working at HCLTech specifically, and how do you see your values aligning with our company culture?
Given HCLTech's commitment to innovation, how do you envision bringing industry best practices into our service delivery frameworks?
What do you believe are the most critical success factors for a Senior Service Delivery Manager in a global technology organization like HCLTech?
How do you prioritize competing projects and demands in a fast-paced, dynamic environment?
What questions do you have about HCLTech's approach to digital transformation and how it impacts service delivery?

Job Details

Overview Company

Senior Service Delivery Manager

HCLTech

2 days ago

Highlight

OnsiteFull-time20+ yearsDirector

Summary

HCLTech is seeking a Senior Service Delivery Manager to join their team in Redmond, WA. The role involves managing multiple delivery teams globally and ensuring the overall health and growth of Hi-Tech customer accounts.

About the Role

As a Senior Service Delivery Manager, you will partner with client decision makers and stakeholders on multiple engagements, manage diverse delivery teams, and drive strategic initiatives to modernize service design. You will be responsible for defining go-to-market strategies, leading RFI/RFP processes, and managing large-scale global projects. The role also includes managing acquisition and knowledge transfer projects, vendor onboarding, and billing and receivables management.

About You

Required:

Minimum 20 years of experience in the technology industry.
18-23 years of leadership experience managing multiple delivery teams globally.
Graduation and MBA in Operations.
Proven experience in Digital Transformation implementation.
Excellent interpersonal communication and analytical skills.
Expert proficiency in MS Office and Workspace.

Preferred:

Black/Green Belt certification.
Experience with Digital tools, RPA, ERP, CRM, and Agile methodology.

Benefits

401(k)
Disability insurance
Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
Employee assistance program
10 days of paid time off per year
10 paid holidays per year

HCLTech

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Redmond, WA