Senior Service Designer (Commercial Banking) - Hybrid
M&T BankHighlight
Summary
About the Role
About You
- Bachelor's degree, or equivalent work experience.
- 3+ years relevant work/service design experience.
- 3+ years’ experience delivering end-to-end, human-centered solutions with a portfolio showcasing service blueprints, journey maps, and prototypes.
- Experience designing across digital and non-digital touchpoints; strong systems thinking and familiarity with accessibility standards.
- Proficiency with Figma, Sketch, Adobe, InVision (or similar) and workshop tools like Miro and Webex.
- Strong facilitation, stakeholder management, and the ability to operate autonomously in ambiguity.
- A strategic, problem-solving mindset with a pragmatic approach suitable for a corporate, regulated environment.
- Degree in Service Design, HCI, Strategic Design, or similar.
- Experience in financial services – ideally Commercial Banking or complex operations.
- Background in enterprise transformation and/or consulting.
- Familiarity with design systems and partnering closely with change management.
Benefits
- Competitive salary range of $85.8k–$143k annually.
- Hybrid working model with flexibility for in-office collaboration.
- Opportunities for professional development and training.
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.