Senior Service Desk Analyst
$25/h-$30/h
2 days ago
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HybridContractorMid
Summary
TEKsystems is seeking a Senior Service Desk Analyst to join their team in Indianapolis, IN. The role involves providing Level I & II technical support for desktops, laptops, and related hardware/software in a hybrid work environment.
About the Role
As a Senior Service Desk Analyst, you will serve as the main contact for technical support, troubleshooting hardware and software issues, and providing desktop support for walk-in users. You will manage ticketing systems, conduct new hire orientations, and maintain documentation while being available for on-call support as part of a rotation.
About You
Required:
- Strong help desk and customer service experience.
- Proficiency with Windows 10/11 and Active Directory.
- Familiarity with ticketing systems and IT service management practices.
- Ability to troubleshoot hardware/software issues and provide desktop support.
- Excellent communication skills, both phone and in-person.
Preferred:
- Experience with identity management tools and enterprise applications.
- Knowledge of SAP or similar systems is a plus.
- Relevant technical certifications (e.g., CompTIA A+, Microsoft Endpoint Administrator).
- Two-year associate degree or BA/BS preferred.
Benefits
- Medical, dental & vision coverage.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
- Voluntary Life & AD&D insurance for employees and dependents.
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
TEKsystems
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
Indianapolis, IN