Senior Service Operations Representative (Dedham)
Norfolk & Dedham Insurancea day ago
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OnsiteFull-timeDirector
Summary
Norfolk & Dedham Insurance is seeking a Senior Service Operations Representative to join their team in Dedham, MA. The role involves providing superior client service and technical support for agency and policyholder portals.
About the Role
As a Senior Service Operations Representative, you will be responsible for delivering exceptional client service through various communication channels, addressing inquiries, resolving discrepancies, and collaborating with other departments to enhance client satisfaction. You will also document client interactions, recommend process improvements, and maintain high-quality output in service operations.
About You
Required:
- At least 10 plus years of experience in superior client support experience or transferable customer assistance experience.
- P&C insurance experience required.
- Strong proficiency in Microsoft Office suite (Excel, Word, Outlook).
- Excellent organizational skills with strong attention to detail and accuracy.
- Effective interpersonal and communication skills, both verbal and written.
- Ability to manage multiple tasks and work under pressure to meet deadlines.
- Collaborative with a customer-service mindset.
Preferred:
- Undergraduate degree or equivalent experience preferred but not required.
Norfolk & Dedham Insurance
Norfolk & Dedham Insurance has been protecting homes, autos, and businesses since 1825. Rated "A Excellent" for financial strength by A.M. Best, we provide personal, knowledgeable, local service when and where you need it, through a proven network of independent agents in your neighborhood. N&D consists of three mutual insurance companies: • Norfolk & Dedham Mutual Fire Insurance Company • Dorchester Mutual Insurance Company • Fitchburg Mutual Insurance Company
Dedham, MA