Senior Services Operations Manager, Managed Services
Ricoh USA, Inc.18 hours ago
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OnsiteFull-timeMid
Summary
Ricoh USA, Inc. is seeking a Senior Services Operations Manager, Managed Services to join their team in New York, NY. The role involves developing people, managing customer relations, and ensuring operational effectiveness within the enterprise services portfolio.
About the Role
As a Senior Services Operations Manager, you will be responsible for promoting effective internal recruiting, identifying training needs, coaching employees, and establishing performance goals. You will develop key relationships with customers, advocate for their needs, and ensure optimal service delivery. Additionally, you will oversee operational strategies, manage a significant revenue stream, and identify growth opportunities while ensuring profitability across accounts.
About You
Required:
- Bachelor’s degree or equivalent experience.
- 3–5 years of management experience.
Preferred:
- 2+ years of project management experience.
- ITIL Foundation Certification.
- Proven track record in marketing new products and services.
Benefits
- Broad selection of medical, dental, life, and disability insurance options.
- Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Tuition assistance programs.
- Paid vacation time and paid holidays annually.
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you. We unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe. Our team members serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work.
New York, NY