Search for Senior Software Support Analyst roles with remote options, requiring 5+ years of experience, in the travel industry, with knowledge of SQL, and a flexible work environment.

Okay, I've searched for Senior Software Support Analyst roles that allow remote work, requiring 5+ years of experience in the travel industry, with knowledge of SQL, and offering a flexible work environment. I found 42 positions that fit your criteria.

Senior Software Support Analyst

Remote

5 years + Experience

Travel

SQL

Remote

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Senior Software Support Analyst at RightRez is fundamentally tasked with delivering advanced technical support to both clients and internal Customer Success Managers, thereby ensuring the smooth operation of the company’s air travel management software solutions. This role's core responsibilities focus on troubleshooting complex issues, managing multiple support requests efficiently, and working closely with the development team for software resolution. Critical to this position is the ability to engage professionally with clients, as the analyst will serve as a direct point of contact for technical inquiries. Success in this role hinges not only on technical acumen—primarily demonstrated through a strong knowledge of SQL and software troubleshooting—but also on soft skills like time management, team collaboration, and detail orientation. Given the nuances of the travel industry, the candidate must effectively translate technical insights into client-friendly communication, encouraging a seamless support experience. Over the first 6-12 months, performance indicators likely include response time to support requests, client satisfaction scores, and contributions to documentation aimed at enhancing future support efficiency.

Company Analysis:

RightRez operates within the dynamic air travel technology sector, positioning itself as a leader in providing intelligent automation solutions tailored to leisure and commercial travel firms. As the company caters to prominent organizations with a focus on profitability and operational efficiency, the role of the Senior Software Support Analyst becomes pivotal in strengthening client relationships and maintaining their satisfaction through effective support. RightRez’s culture appears to emphasize client success and operational excellence, likely fostering an environment that values proactive problem-solving and collaborative work. Within the organizational structure, this role is intertwined with client relations, directly impacting overall client experiences and trust in RightRez’s offerings. The company prioritizes innovation, heavily relying on API-driven solutions that integrate seamlessly with existing travel systems—this technical agility is essential for the candidate. Ultimately, this position is aligned with RightRez's strategic aims to drive revenue opportunities and streamline operational functions, making it a critical component in realizing the company’s growth objectives as it continues to evolve in a competitive landscape.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex issue for a client. What steps did you take to resolve it?
Describe an experience where you had to manage multiple urgent support requests simultaneously. How did you prioritize?
Can you give an example of a situation where your technical knowledge of SQL significantly contributed to solving a problem?
What strategies do you use to keep yourself organized and ensure that you meet deadlines in a fast-paced environment?
How would you approach communicating a technical issue to a client who may not have a strong technical background?
Imagine you receive a support ticket regarding a software bug that is affecting multiple clients. What is your first course of action?
Suppose you discover a critical software defect that hasn’t been reported before. What steps would you take to address this issue?
How do you stay updated on the latest technologies and best practices within the software support field, especially related to the travel industry?
Why are you interested in working at RightRez specifically, and how do you believe your previous experience aligns with our company's mission?
What do you think is the most important factor in maintaining strong client relationships in a support role?
What would you most like to know about RightRez's culture and how teams typically collaborate on problem-solving?
How do you envision contributing to the enhancement of our support documentation process?
What key aspects of the travel industry do you think are most relevant to your role as a Senior Software Support Analyst?

Job Details

Overview Company

Senior Software Support Analyst

RightRez (A Mize Company)

6 months ago

Highlight

RemoteFull-time5+ yearsSenior

Summary

RightRez (A Mize Company) is seeking a Senior Software Support Analyst to join their team in Miami, FL. The role involves providing advanced Tier 2/Tier 3 support for RightRez software solutions, troubleshooting complex technical issues, and collaborating with software developers.

About the Role

As a Senior Software Support Analyst, you will be responsible for advanced troubleshooting and technology support for RightRez Customer Success Managers and clients. You will manage multiple support requests, prioritize tasks to meet deadlines, and troubleshoot highly involved technical issues. The role includes communicating directly with clients, documenting findings and resolutions, and monitoring clients’ RightRez software setups. You will also have the opportunity to get involved with the code-base for troubleshooting and bug fixing.

About You

Required:

Minimum 5 years of software support experience.
Knowledge of SQL.
Strong analytical and troubleshooting skills.
Ability to work independently and manage multiple tasks.
Positive attitude and team-oriented mindset.
Detail-oriented and a problem solver.
Ability to understand software functionality and proprietary industry systems.
Travel industry experience is a must.

Benefits

Comprehensive Benefits Package including Medical, Dental, and Life insurance plans.
Retirement Savings Plan with company match.
Paid Holidays.
Personal Time Off.
Flexible work environment.

RightRez (A Mize Company)

RightRez is a leading air travel technology company, providing intelligent automation solutions that optimize every stage of air travel management. Trusted by top travel organizations, we help companies maximize profitability, reduce costs, and enhance operational efficiency.

Our API-driven solutions power seamless flight booking, itinerary management, fare optimization, and ticketing automation—allowing businesses to streamline workflows, ensure compliance, and unlock new revenue opportunities. With data-driven insights and advanced automation, RightRez empowers partners to compete beyond price, delivering smarter, more strategic travel experiences. A trusted air travel technology provider offering cutting-edge automation for booking, itinerary management, and fare optimization.

A client-focused team of air travel and software experts delivering tailored solutions.

An industry leader, powering profitability and efficiency for top cruise, tour, and corporate travel operators.

Product innovators, integrating seamlessly with Amadeus, Sabre, and Galileo GDS systems.

Our services include efficient and complex flight booking solutions, itinerary management tools, innovative fare optimization processes, and custom applications. RightRez benefits clients by automating processes and reducing manual work, which saves costs and improves quality. Our robust business rules ensure compliance with your internal processes, helping to avoid unnecessary expense or penalties.

RightRez powers many top travel organizations, driving down the cost of air travel while delivering consistent and accountable results. We manage your flight reservations from start to finish, supporting and improving your air department’s profitability and processes while enhancing service to your customers.

Miami, FL