Senior Specialist - Customer Experience - Princeton, NJ
$29/h-$31/h
dsm-firmenicha day ago
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OnsiteFull-timeMid
Summary
dsm-firmenich is seeking a Senior Specialist - Customer Experience to join their team in Princeton, NJ. The role involves managing end-to-end client orders and building strong customer relationships.
About the Role
As a Senior Specialist - Customer Experience, you will manage customer orders from entry to payment, work closely with clients for forecasting, process complaints and inquiries, and maintain professional relationships with internal stakeholders. You will drive service excellence and continuous improvement in customer care.
About You
Required:
- Minimum 1-3 years prior experience in customer service & business-to-business/B2B.
- Proficiency in MS Office, including Excel, Word and Outlook.
- Ability to solve practical problems and deal with a variety of concrete variables.
Preferred:
- College degree preferred. Equivalent experience will be considered in lieu of degree.
Benefits
- Comprehensive total rewards package including annual incentive pay.
- Retirement savings plan.
- Health care coverage.
- Paid time off.
- Recognition programs.
dsm-firmenich
We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable. From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise. With a passionate and talented team of close to 30,000 employees, we are determined to be a force for good. And to work together to positively impact people and planet. #webringprogresstolife
Princeton, NJ