Senior Specialist, Account Operations
21 hours ago
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OnsiteFull-timeMid
Summary
Sallie Mae is seeking a Senior Specialist, Account Operations to join their team in Salt Lake City, UT. The role involves ensuring the accurate and efficient processing of banking transactions and maintaining the integrity of financial records.
About the Role
As a Senior Specialist, Account Operations, you will provide exceptional customer service by addressing inquiries and resolving issues. You will adhere to regulatory requirements and perform quality checks to ensure transaction accuracy. Your responsibilities will include identifying and resolving discrepancies, utilizing banking systems for efficient processing, and maintaining accurate records of transactions and customer interactions.
About You
Required:
- Meticulous attention to detail to ensure accuracy and compliance throughout the transaction processing cycle.
- Proficiency in using banking systems, financial software, and Microsoft Office Suite, with advanced skills in Excel.
- Knowledge of banking products, services, and regulations.
- Excellent organizational and time management skills.
- Effective communication skills, both written and verbal.
Preferred:
- High school diploma or equivalent. Additional certification or training in banking operations is a plus.
- 2+ years of experience in banking operations or a related field.
Benefits
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
Sallie Mae
Sallie Mae’s mission is to power confidence as students begin their unique journey. We believe college should be affordable, equitable, and accessible for all students. As the leader in private student lending, we provide financing and expertise to support college access and completion. We offer products and resources to help students and families start smart in planning for higher education, ensuring opportunities to learn and dream big.
Salt Lake City, UT