Senior Support Engineer, Cloud Migrations
$100.8k/y-$133.9k/y
Atlassian2 days ago
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OnsiteFull-timeSenior
Summary
Atlassian is seeking a Senior Support Engineer, Cloud Migrations to join their team in San Francisco, CA. The role involves troubleshooting and resolving customer technical issues related to cloud migrations.
About the Role
As a Senior Support Engineer, Cloud Migrations, you will own and solve customer technical issues, provide support through various channels, handle escalations, perform case reviews, and advocate for customer needs. You will also create documentation, engage with diverse teams, and participate in release readiness activities while occasionally working weekend shifts.
About You
Required:
- 8+ years of experience in support, software services, and/or system administration for a large end-user community.
- 2+ years of experience working with enterprise customers in a high touch model.
- Database skills, with the expertise to write and update SQL queries.
- Experience with SSO, SAML, LDAP, Active Directory, SSL.
- Experience with APIs and REST calls.
- Knowledge of networks and experience supporting Java.
Preferred:
- Experience in server-to-cloud migrations.
- Expertise in writing scripts (Python, bash/shell).
- Experience with Splunk.
- Ability to handle problems and learn new technologies.
Benefits
- Health and wellbeing resources.
- Paid volunteer days.
- Competitive compensation with eligibility for bonuses and equity.
Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.
San Francisco, CA