Senior Technical Support Engineer (PST)
$90k/y-$121k/y
a day ago
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OnsiteFull-timeSenior
Summary
New Relic is seeking a Senior Technical Support Engineer (PST) to join their team in Vancouver, WA. The role involves providing first-class technical support to customers and collaborating with engineering teams to resolve complex issues.
About the Role
As a Senior Technical Support Engineer, you will be responsible for assisting customers with technical problems related to New Relic's product suite. Your tasks will include collaborating with software engineering teams, resolving installation and configuration requests, and advocating for customer feedback to improve the product experience. You will also engage in continuous learning to enhance your technical skills.
About You
Required:
- Experience building, maintaining, and/or monitoring servers in an enterprise environment.
- Knowledgeable about AWS and containerization technologies such as Docker and Kubernetes.
- Demonstrated troubleshooting skills and creativity in problem-solving.
- Experience with other SaaS platforms such as Azure and GCP.
Preferred:
- Good understanding of Linux-based web hosting and Linux environments.
- Experience in a DevOps environment, Software Engineering role, or Technical Support role.
- AWS, GCP, Azure Cloud Certified or CKA certified.
- Experience in Network, System, Database Administration.
- Experience with New Relic products.
Benefits
- Healthcare, dental, and vision coverage.
- Parental leave and planning.
- Mental health benefits.
- 401(k) plan and match.
- Flex time-off and 11 paid holidays.
- Volunteer time-off.
New Relic
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth. Visit: www.newrelic.com.
Vancouver, WA