Okay, I've searched for Senior Technical Support Engineer roles in Tampa, FL, requiring a Bachelor's degree in Computer Science or related fields, with 5+ years of experience, full-time schedule, and cybersecurity expertise. I have found 73 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Senior Technical Support Engineer role at OPSWAT is fundamentally about bridging the gap between advanced cybersecurity technology and the customer’s operational environment. This person is hired to ensure that OPSWAT’s critical infrastructure protection solutions not only function smoothly but are deeply integrated and optimized within complex IT and OT ecosystems. The role demands a blend of technical acumen, customer-facing skills, and strategic insight as the engineer acts as both a problem solver and trusted advisor. Responsibilities include collaborative troubleshooting with global teams to meet SLAs, onsite implementation and system integration, and proactive relationship management through regular engagement to maintain customer satisfaction. The role also involves mentoring, refining support processes, and contributing to product and sales initiatives, highlighting its cross-functional importance. Core qualifications encompass strong knowledge of Windows environments, foundational Linux and networking concepts, and cybersecurity principles, which enable the candidate to diagnose nuanced technical issues and guide clients effectively. Soft skills like communication and leadership are equally critical as the engineer must translate complex technical details to diverse audiences and handle stressful, high-stakes environments gracefully. Autonomy and sound judgment are essential since the role involves prioritizing escalations, navigating ambiguous situations, and coordinating among various internal stakeholders. Success in the first year would likely mean establishing deep technical expertise, building strong client trust, reducing resolution times, and enhancing both customer experience and internal workflows, thus directly supporting OPSWAT’s mission to secure the most sensitive infrastructures.

Company Analysis:

OPSWAT sits at the forefront of cybersecurity for critical infrastructure, occupying a vital space as a trusted and innovative market leader specializing in threat prevention and compliance for highly sensitive environments like nuclear facilities. This industry positioning indicates that roles within OPSWAT are not just technical but carry a significant strategic responsibility—especially for customer-facing positions like the Senior Technical Support Engineer. The company culture appears to emphasize innovation, collaboration, and a customer-centric approach, aligning well with the need for problem solvers who are also effective communicators and team players. Operating in a high-stakes security market inherently demands rigor, attention to detail, and reliability across teams. Given the role’s location onsite in Tampa or San Francisco and requirement for travel, OPSWAT clearly values hands-on engagement and relationship building, both internally and externally. The position likely sits as a senior individual contributor or a partial team leader within the global Support and Customer Experience teams, offering meaningful visibility with leadership and cross-department collaboration. Strategically, this role supports OPSWAT’s growth by directly enhancing customer satisfaction, driving adoption of new technologies, and continuously improving operational processes—all critical to scaling global operations and maintaining the company’s leadership edge in cybersecurity for critical infrastructure.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage a difficult technical issue for a customer under tight deadlines. How did you handle it and what was the outcome?
• Behavioral: Describe an experience where you mentored a junior team member or peer. What approach did you take to help them grow?
• Behavioral: Can you share an example of when you had to collaborate with multiple internal teams to resolve a complex technical problem? How did you ensure effective communication and coordination?
• Behavioral: Tell me about a situation where you had to convince a customer to adopt a new solution or best practice. How did you build trust and influence their decision?
• Technical: How would you approach troubleshooting a customer environment where OPSWAT software is intermittently failing on Windows Server?
• Technical: Explain your experience with integrating cybersecurity solutions into complex IT/OT environments. What are key considerations you take into account?
• Technical: Can you walk me through how you would lead an onsite implementation and training session for new OPSWAT products?
• Technical: Describe your familiarity with networking concepts and how that knowledge supports your role in technical support and product integration.
• Situational: Imagine a situation where a critical bug affects a major customer’s environment, but the R&D team has not yet provided a patch. How would you manage the customer relationship and communication?
• Situational: You receive conflicting priorities between supporting a high-value customer and assisting the Sales team with a product demo. How do you prioritize your tasks?
• Situational: If a customer is resistant to changing their current processes despite security risks you identify, how do you approach that conversation?
• Company Fit: Why are you interested in working at OPSWAT and specifically in a role focused on critical infrastructure cybersecurity?
• Company Fit: How do you align your professional values with OPSWAT’s mission of "Trust no file. Trust no device."?
• Company Fit: OPSWAT requires onsite presence and significant travel. How do you see this fitting with your working style and career goals?
• Questions for Interviewer: Can you describe the team dynamics within the Global Customer Experience group and how this role interacts with R&D and Product Management?
• Questions for Interviewer: What are the current challenges OPSWAT faces in scaling customer support for new products and regions?
• Questions for Interviewer: How does OPSWAT support continual learning and professional development for technical support engineers?