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Job Analysis:
The Senior UX Researcher role at UnitedHealth Group (via Lensa) centers on deeply understanding user behaviors, needs, and preferences to strategically influence the design and development of digital health products. The fundamental purpose is to bridge the gap between user experience and business objectives by executing both qualitative and quantitative research methodologies. This role demands a blend of independent project ownership on small to medium research initiatives and cross-functional collaboration with product managers, designers, and engineers to ensure user-centric decisions. Given the healthcare context, success hinges not only on technical expertise in research methods like persona development, journey mapping, and usability testing, but also on the ability to translate complex user data into clear, actionable insights that improve health outcomes and advance health equity. Candidates should be prepared to tackle ambiguous situations where user needs intersect regulatory constraints and diverse populations, demonstrating strong analytical skills, strategic thinking, and effective communication. Performance will likely be measured by the relevance and impact of insights delivered, smooth collaboration across teams, and the ability to evolve research practices in a fast-paced, agile environment.
Company Analysis:
UnitedHealth Group is a global healthcare leader with a robust commitment to improving health equity and outcomes through technology-driven solutions. Positioned as a large, stable yet innovation-minded organization, it offers a mission-oriented culture focused on diversity, inclusion, and equity—values that permeate how it approaches products and services. The partnership with Lensa, a data- and algorithm-driven career platform recognized for its technological innovation in talent matching, highlights a shared emphasis on leveraging technology and user insights to create meaningful impact. For a Senior UX Researcher, this means operating at the intersection of healthcare complexity and user-centered innovation. The company’s clear focus on collaboration across multi-disciplinary teams and remote work flexibility suggests a dynamic, yet supportive environment. Additionally, the role’s placement appears to be an individual contributor with leadership responsibilities across projects and mentorship opportunities, offering visibility to product decision-makers and the chance to influence strategic goals that align with the company’s broader mission to make health systems work better for all. Candidates who thrive here will be adaptable, proactive, and deeply motivated by the social mission embedded in UnitedHealth Group’s work.