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Job Analysis:
The Senior UX Researcher role at Amazon Health, facilitated through Lensa, directly aims to enhance healthcare delivery by utilizing customer-centric research methods. This position is fundamentally about deeply understanding the intricate needs, behaviors, and pain points of various healthcare stakeholders—including clinicians, providers, and patients. The primary responsibilities focus on leading mixed-method research that reveals insights essential for creating transformative digital health experiences. A successful candidate will be adept at healthcare journey mapping and will need to navigate sensitive topics, engaging cross-functional teams to translate findings into actionable product development insights. The totality of these tasks requires not only a strong foundation in qualitative and quantitative research methods but also the ability to synthesize disparate data into coherent themes that drive healthcare innovations. Challenges are likely to include dealing with healthcare privacy issues and managing ambiguity while ensuring impactful deliverables within tight deadlines. Success in this role is likely to be measured by the tangible improvements in healthcare experiences and outcomes over the first year, alongside the organic integration of user insights into product strategies.
Company Analysis:
Lensa is a progressive technology company at the intersections of machine learning and human resources, carving out a niche as a leader in the job-seeking industry. The organization embodies a mission-driven ethos dedicated to transforming the traditional job search and talent acquisition process by offering an innovative platform tailored to the needs of job seekers and employers alike. As part of Amazon Health, the senior UX researcher role will inherently operate in a fast-paced, agile environment that prioritizes innovation and user-centered design. This cultural context suggests a work environment rich in collaboration and mentorship, wherein a candidate must exhibit autonomy and adaptability. The role of Senior UX Researcher will be pivotal in influencing product strategies and ultimately contribute to Amazon’s broader goal of improving health outcomes and making healthcare more accessible. As such, candidates must align not only with Lensa's technological vision but also embrace Amazon's commitment to operational excellence and innovation in healthcare.