Senior Voice Engineer
$148.5k/y-$246k/y
Salesforce21 hours ago
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OnsiteFull-timeSenior
Summary
Salesforce is seeking a Senior Voice Engineer to join their Voice Engineering team in San Francisco, CA. The role involves building and maintaining Salesforce's global contact center platforms and supporting end users.
About the Role
As a Senior Voice Engineer, you will work on innovative products like Salesforce Voice and Agentforce Voice, enabling global contact center teams by building scalable, resilient, and automated voice experiences. Responsibilities include designing telephony architectures, maintaining telephony infrastructure, leading transformation programs, and mentoring engineers.
About You
Required:
- A related technical degree required.
- 5-7+ years in enterprise telephony engineering, CCaaS architecture, or voice platform implementation.
- Strong hands-on experience with Salesforce Voice, Agentforce Voice, and Service Cloud Voice architectures.
- Demonstrated expertise in Omni-Channel/Unified Routing design and capacity modeling.
- Strong understanding of SIP, RTP, call flows, jitter, carrier integrations, and network protocols.
- Proven experience designing and implementing multi-region, highly available telephony platforms.
- Strong hands-on Salesforce Flow development and automation experience.
- Experience leading incident reviews, post-mortems, and reliability engineering improvements.
- Salesforce Admin certification, Advanced Admin, and Platform App Builder certifications required.
- Excellent collaboration skills with ability to work across technical and business teams.
Preferred:
- Additional Salesforce certifications (e.g., Service Cloud Consultant, Application Architect).
- Experience with AI-powered voice solutions and conversational IVR design.
- Background in DevOps practices and CI/CD for Salesforce deployments.
- Experience with observability tools and SRE practices.
- Prior experience working with Amazon Connect or similar CCaaS platforms.
- Track record of delivering complex, enterprise-scale platform transformations.
Benefits
- Time off programs.
- Medical, dental, vision, and mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) plan.
- Employee stock purchasing program.
Salesforce
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San Francisco, CA