Okay, I've searched for Service Delivery Manager or Project Manager roles in Chicago with at least 5 years of experience in IT services, for contract positions, requiring strong ITIL knowledge. I have found 25 positions for you.

Sure. Here's the analysis:

Job Analysis:

The role of Service Delivery Manager/Project Manager at Miracle Software Systems is essential for ensuring high-quality delivery of IT services that meet both client expectations and business objectives. This position requires a combination of operational oversight and project management skills, enabling the successful execution of projects from initiation through delivery. Key responsibilities include monitoring service delivery operations, maintaining SLA compliance, and spearheading continuous improvement initiatives. The ideal candidate will face challenges such as balancing stakeholder demands, resolving incidents collaboratively with internal and external teams, and managing project timelines under potential ambiguity. Success in this role will be evidenced by the smooth alignment of services with business goals, high customer satisfaction rates, and demonstrable improvements in service performance metrics over the first six to twelve months.

Company Analysis:

Miracle Software Systems operates in the competitive landscape of IT services, where it positions itself as a reliable partner for business transformation through advanced technology solutions. With a rich history of 29 years and a global reach, Miracle serves a significant number of Fortune 100 clients, demonstrating robust credibility and a commitment to delivering high-performance platforms. The company’s culture appears to prioritize innovation and agility, likely fostering an environment where employees are encouraged to leverage the latest technologies for service improvement. The Service Delivery Manager/Project Manager role is situated within a matrixed organization, which implies a need for strong collaboration across functional teams and visibility with leadership. This strategic hire aims to strengthen both service delivery capabilities and project outcomes, ultimately supporting Miracle's overarching goals of enhancing client satisfaction and operational efficiency.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage multiple projects simultaneously. How did you prioritize your tasks?
• Describe a situation where you had to resolve a conflict between stakeholders. What approach did you take?
• Can you provide an example of a process improvement you implemented in a previous role? What was the outcome?
• How do you ensure service level agreements (SLAs) are met in your projects?
• What project management methodologies are you most comfortable with, and how do they apply to the work you'll do here?
• Describe your experience with ITIL-based service management. How have you applied its principles in past projects?
• How would you approach a project that is running behind schedule and facing resource constraints?
• Imagine you receive a call from a client expressing dissatisfaction with the service being delivered. How would you handle that situation?
• Why do you want to work at Miracle Software Systems, and how do you see your background fitting into our mission?
• What aspects of our company culture do you find most appealing, and why?
• Can you explain how you have successfully engaged stakeholders in previous projects? What strategies did you use?
• If you were given a project with vague requirements and tight deadlines, what steps would you take to clarify and deliver?
• How do you measure the success of a service delivery project? What KPIs do you consider most important?
• What questions do you have about the team or the company that would help you assess this role further?
• Based on what you know about our organization, what do you think are the biggest challenges we face in service delivery?