About the Role

As a Service Desk Agent, you will be responsible for receiving and reviewing incoming client issues via phone, email, or online ticket portal. Your daily tasks will include creating tickets, evaluating incoming tickets, responding to user inquiries, and providing level 1 & 2 remote technical support on various issues such as login problems, printing, network issues, and basic desktop & server troubleshooting. You will also assist in resolving Epic and Cerner tasks, set up and troubleshoot connectivity for remote users, and collaborate with client analysts to ensure seamless operations.

Med Tech Solutions (MTS) builds technology systems that work the way healthcare practices work. Our Practice-Centered Care services are delivered by dedicated IT Care Teams to ensure that providers have a secure, reliable IT infrastructure, optimized clinical and business applications, and full end-user support. We take care of IT stress so providers can focus on patient care. MTS was founded in 2006 with headquarters in Valencia, California. The company supports customers and partners across the United States and hosts its private cloud data centers in New Jersey and California. The company has been recognized as a six-time Inc. 5000 Fastest Growing Private Company and a Channel Futures MSP 501 provider, and it has achieved HITRUST Common Security Framework (CSF) certification for its cloud platform. Learn more at www.medtechsolutions.com.

Service Desk Agent

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About the Role

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