Service Desk Analyst 2
$55k/y-$60k/y
Netrio20 hours ago
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HybridFull-timeEntry
Summary
Netrio is seeking a Service Desk Analyst 2 to join their team in Buffalo, NY. The role involves serving as the first line of defense for client issues and providing support through various communication channels.
About the Role
As a Service Desk Analyst 2, you will be responsible for answering calls and tickets from clients, providing initial support, escalating issues when necessary, and collaborating with team members. You will also document troubleshooting steps, follow up on older tickets, and assist with package intake and preparation of new client equipment.
About You
Required:
- Associates or Technical degree in Computer Engineering or equivalent work experience.
- 1-2 years of experience in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS and Office365.
- Experience in a customer service environment.
- Ability to use deductive reasoning to troubleshoot problems.
- Strong written and verbal communication skills.
- Time management skills and the ability to prioritize multiple concurrent issues.
Preferred:
- Ability to learn and track down information needed to resolve new problems.
- The ability to work independently but also be a team player.
- Thriving in a fast-paced environment.
Benefits
- Competitive salary and bonus structure.
- Comprehensive benefits package including medical and dental insurance.
- Wellness programs and professional development opportunities.
Netrio
Netrio is a full-service managed service provider (MSP) and managed security service provider (MSSP) exclusively focused on the IT needs of small and mid-market enterprises. Our end-to-end portfolio of services includes managed IT infrastructure, cybersecurity, cloud, network operations (NOCaaS), connectivity and voice, and custom application development. The company has offices in Texas, New York, Minnesota, and Northern Ireland and supports customers throughout North America.
Buffalo, NY