Service Desk Associate Consultant
2 days ago
Highlight
OnsiteFull-timeMid
Summary
CompassMSP is seeking a Service Desk Associate Consultant to join their team in Phoenix, AZ. The role involves advanced technical issue resolution through remote and onsite support.
About the Role
As a Service Desk Associate Consultant, you will be responsible for evaluating and solving advanced technical issues, providing both remote and onsite client support. Your daily tasks will include leading complex troubleshooting efforts, supporting system installations and upgrades, and maintaining working relationships with clients. You will also provide advanced support for Microsoft Servers, Active Directory, DNS, and Network Management Technologies, while mentoring team members to expand their skill sets.
About You
Required:
- 4 or more years of relevant work experience, including end-user support.
- Experience supporting Microsoft Windows and MAC OS.
- Proficiency in advanced support for Microsoft Servers, Active Directory, DNS, and Network Management Technologies.
Preferred:
- Experience using enterprise system management or Managed Services tools.
- Experience supporting virtual environments (VMware, Hyper-V).
- Experience with information security, including AV deployment, firewalls, data restore/migration, security breach remediation.
- Experience with cloud computing Microsoft 365, Azure AD.
- Experience with storage technologies (NAS, SAN).
- Experience supporting VOIP or HostedCloud Voice solutions.
CompassMSP
At CompassMSP we believe your business is capable of much more than you realize. By changing the way you think about IT, you can put your people, resources and systems in a position to drive results. Leveraging technology, you can accomplish more with less interruption, better efficiency, and more profit. It starts with having a best- in-class technology strategy and a team that supports your business goals from concept to execution. That’s precisely what our unique approach and accomplished team can deliver.
Phoenix, AZ