Service Desk Supervisor
Encore TechnologiesHighlight
Summary
About the Role
About You
- Associate degree in Computer Science or equivalent experience.
- 3+ years of Service Desk or IT support experience, including some supervisory or lead experience.
- Demonstrated experience in a Service Support leadership role.
- Strong understanding of ITSM tools, ticketing systems, and service desk processes.
- Leadership, coaching, and team development skills.
- Experience in incident and escalation management.
- Ability to perform effectively in high-volume, high-pressure environments.
Encore was founded on the goal of becoming a trusted advisor in all things IT. From the desktop to the data center, the Encore Technologies team has been providing exceptional value to companies ranging from medium-sized to Fortune 50 across all major industry verticals. We specialize in Data Center Infrastructure, Cloud Computing, Networking & Collaboration, Cybersecurity, DevOps & Automation, Managed Services, Professional Services & Staffing, and Apple hardware services. Our goal is to help great companies deliver exceptional results by maximizing their investments & improving their profitability. At Encore, we are committed to building a long and enduring relationship with our employees & to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our customers’ expectations. We offer an environment that helps you to achieve a good balance between your professional & personal life. We strive to be an employer of choice! If you join Encore you can make great ideas happen for some of the world’s most dynamic companies! As part of our professional services division, Encore builds relationships by consistently delivering highly talented consultants across all areas of IT for contract, contract to hire, and direct hire engagements. As a result, Encore’s customers consider us valued partners in the success of their business. We are proud to offer great benefits to our employees as well as to our consultants during the contract duration of their employment! Some of these benefits include: medical, dental, vision, 401k match, PTO, paid holidays, paid training, cell phone reimbursement, paid maternity leave, referral bonuses, great work/life balance & more! Interested in learning more about Encore & why Business Courier ranked us the 2019 Tech Company of The Year? Check out our website where you can also find a complete list of our current job opportunities!