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Summary
About the Role
About You
- Strong technical aptitude with Level 1 experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, onboarding/offboarding requests, and other infrastructure requirements.
- At least one year of experience in a technical position.
- Experience in service desk or customer support roles.
- Demonstrated ability to provide exemplary customer service by answering support calls, emails, and following up with clients.
Benefits
- Part-time position with 29 hours per week.
- Starting pay of $18/hr.
- Opportunity to grow an IT career in a customer service-oriented environment.
- Work schedule: Monday-Thursday 8:00 AM to 2:30 PM CST, Friday 9:00 AM to 2:30 PM CST.
- Commitment to diversity, equity, and inclusion in the workplace.
- Core values emphasizing client success, teamwork, integrity, accountability, and transparency.
Switchfast Technologies was acquired by Ascend Technologies in May 2021.
Switchfast Technologies was a leading IT Managed Services Provider (MSP) serving the Greater Chicagoland and Midwest area. When we say our team is made up of the Best & Brightest, we aren’t just saying that: we’re a 2020 Best & Brightest Companies to Work For winner, the result of a company culture that prioritizes transparency and teamwork — and a supportive management team that encourages employees to share ideas and concerns.
When you dedicate yourself to our team, now incorporated into Ascend Technologies, we commit to helping you advance your career. In addition to the hands-on learning you’ll get as you work through the diverse set of IT challenges you’ll face as you help our clients, you’ll also work with management to build a career roadmap to help you identify the next steps in your career and receive paid certification training to help you get there. Of course, you’ll be surrounded by some of the smartest and most helpful IT professionals in the industry, so there will always be someone to help you find solutions to complex problems and encourage you to reach your full potential every day.
If you’re ready to grow your career in IT with an employer that cares as much about your success as you do, visit our careers page to see our current job openings. https://www.teamascend.com/about-us/careers/