About the Role

As a Service Desk Tier 1 Technician, you will be responsible for delivering high-quality customer service to end users, troubleshooting and resolving Tier I application incidents, and providing hardware and software support. You will also organize tickets by priority, adhere to service level agreements, and escalate complex issues to higher support tiers. Additionally, you will participate in on-call rotations and contribute to team learning by suggesting updates to knowledge base articles.

About You

Required:

High School Diploma or GED equivalent required.
Proficient use of applicable technology.
Ability to follow technical instructions and guidelines.
Able to work in a team environment.
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization.
Ability to travel as required by business and on-call availability.
Able to lift up to 50 lbs.

Preferred:

At least 1-2 years of hands-on experience in help desk/desktop support.
Certifications in CompTIA A+ and ITIL Foundation recommended.
Strong ability to multitask in a fast-paced environment.
Experience with Windows 11 through current, including imaging machines.
Understanding of the MS Office suite, including O365.
General knowledge of hardware troubleshooting skills.

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast. For more information, visit www.cbiz.com. CBIZ works closely with CBIZ CPAs, a national, independent CPA firm. CBIZ CPAs specializes in attest services for middle market and growing businesses in a variety of industries, including technology and life sciences, construction, not-for-profit organizations, manufacturing, retail and distribution. For more information, visit www.cbizcpas.com. CBIZ is a consulting, tax and financial services provider that works closely with CBIZ CPAs P.C., an independent CPA firm that provides audit, review and other attest services. View our CBIZ Social Media Community Guidelines here - https://www.cbiz.com/privacy-policy/cbiz-social-media-community-guidelines

Service Desk Tier 1 Technician

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Summary

About the Role

About You