Service Readiness Lead
Progyny, Inc.Highlight
Summary
About the Role
About You
- Bachelor’s degree or equivalent experience.
- 3-5+ years in full-time training, enablement, or performance improvement role.
- 5+ years of contact center experience.
- Strong understanding of contact center KPIs and adult learning principles.
- Experience supporting change management initiatives.
- Healthcare experience.
Benefits
- Paid family and parental leave.
- Health, dental, vision and life insurance options for employees and family.
- Free mental health and wellness support.
- Paid time off including vacation and sick leave.
- Company equity and bonus program.
- 401(k) plan with company match.
- Learning and development programs.
- Flex days and onsite meals for employees.
Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize their dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Fortune's Best Workplaces in Healthcare in 2024, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC.