I found several Service Software Engineer roles in Rochester, MI, focusing on building automation with Trend, Niagara, or Honeywell platforms. There are full-time positions available, offering salaries between $35 and$50 per hour along with benefits like 401(k) and dental insurance. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The primary focus of the Service Software Engineer in Building Automation is to provide exceptional customer support and technical expertise in the realm of Building Automation Systems (BAS). This role involves not just troubleshooting and solving technical issues, but also communicating those solutions effectively to clients and field technicians. The engineer will be the pivotal point of contact for clients experiencing software issues, making responsiveness, ownership, and problem-solving ability crucial attributes. Success in this role will be defined by the engineer's ability to quickly diagnose and resolve system disruptions while maintaining satisfaction, trust, and ongoing communication with customers. The candidate will face challenges due to the complexity of different BAS platforms and the need to continuously educate themselves about updates and specifications. Core responsibilities include analyzing system performance, maintaining internal documentation, and collaborating with field technicians, thereby emphasizing the need for teamwork and clear communication in a fast-paced, client-oriented environment. Performance expectations will revolve around the timely resolution of client issues, with KPIs likely related to customer satisfaction rates and efficiency in problem-resolution processes.

Company Analysis:

Jobot occupies a unique space as an employee-owned, innovative contractor in the building automation sector, combining modern recruiting techniques with a commitment to service and respect. The company is relatively new and seeks to disrupt traditional staffing by leveraging AI while retaining human creativity in recruitment. The culture at Jobot seems to emphasize kindness and respect, indicating a collaborative, inclusive environment where employees can thrive personally and professionally. This is critical for the Service Software Engineer role, as fostering strong relationships with clients and field technicians is paramount. Given the company’s commitment to career advancement, this position may provide strong growth potential, particularly for individuals eager to develop their technical skills while contributing meaningfully to customer satisfaction. The role fits within a broader team that likely supports various operational functions, leading to potential visibility with leadership and cross-department collaboration. Overall, this role aligns closely with Jobot's mission to deliver outstanding service and could be essential in solidifying client relationships and ensuring the company upholds its reputation for quality and reliability.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex technical issue. What steps did you take to resolve it?
• Can you describe an experience where you had to explain a technical concept to a non-technical audience? How did you ensure they understood?
• Describe a situation where you identified a system inefficiency. What actions did you take to rectify it?
• How do you prioritize multiple customer inquiries while ensuring high-quality service delivery?
• What approach would you take to analyze performance issues in a BAS platform?
• How familiar are you with the BAS platforms mentioned in the job description? Can you share how you have worked with any of them in the past?
• Imagine a client is upset due to a persistent software issue in their building automation system. How would you manage their concerns while seeking to find a solution?
• If you were given a new BAS platform to support, what steps would you take to familiarize yourself with it?
• What would you do if you found inconsistency in the documentation regarding issue resolution?
• Why are you interested in working at Jobot and how do you see yourself contributing to our mission of kindness and respect?
• What aspects of our company culture resonate with you and how do you envision fitting into our team?
• What questions do you have about the support structure and collaboration in this role?
• How does Jobot's emphasis on employee ownership influence your perspective on teamwork and personal accountability?